What will you do

Engage with customers to build innovative solutions
Work closely across CX team to plan, craft and implement solution in service provider and enterprise environment
Service delivery and customization
Provides consultation to seek NMS product and network problems independently
Acts as a point of contact for the problem resolution
Mentor junior engineers
Understanding and utilization of Cisco Best practices and internal processes
Setting up the lab setups to simulate the customer problems and provide the solution to the customer
Provides product training

Who you will work with:

Cisco Customer Experience (CX) is a team of outstanding technical specialists whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who you are:

Minimum 5+ years experience working with NMS/ EMS product from major telecom vendors including, NOC operations, performance management, fault management and NMS product configuration/customization (FCAPS).
Experience working with Cisco NMS products like EPNM, CPNR, CPAR, Prime will be added advantage
Ability to analyze, configure and troubleshoot NMS products,
Virtualization (VMware, KVM) and Bare metal installation
Strong Unix / Linux Skills (Administration, Server tuning & Maintenance skills)
Sound understanding of IP Networking with knowledge of integration with NMS products.
Server Hardware/OS experience on administration, sizing, tuning and maintenance of Linux and Windows Server Operating Systems
Automation using NMS tools or Virtualization tools
Experience in NetConf, Yang Modeling, SNMP, SYSLOG, IP SLA
Experience working with Cisco IOS XE , IOS XR
Knowledge of Rest API
CCNA/CCNP/VCP certification
Superb interpersonal skills, standout colleague, service oriented
Ability to work with remote teams and different time zones
Independent and able to plan work according to priorities
Integration capability of NMS with OSS
Python/Shell/Perl/EEM Scripting/Rest API
Basic MySQL / Oracle DBMS skills

Why Cisco:

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are rapidly growing our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine crafting outstanding disruption. Your groundbreaking ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a lively and flexible culture that has earned Cisco global recognition as a phenomenal Place to Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.