Position Summary

For more than 40 years, the name Samsung has been at the forefront of innovation. Samsung's discoveries, inventions, and breakthrough products have helped shape the history of digital evolution. Today, Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Guided by a simple philosophy Inspire the World, Create the Future Samsung is committed to developing new technologies and innovative products that enhance the lives of its customers, employees, and the global community.

Samsung Electronics is the largest subsidiary of the Samsung Group, amounting to 70 percent of the group's revenue and reigning as the world's largest technology company with more than $200 billion in revenue. Globally the company has a presence in 80 countries and employs more than 270,000 people. Samsung is the worlds leading provider of mobile phones, smartphones, and tablet computersfueled primarily by the popularity of the Samsung Galaxy line of devicesand produces a wide variety of products and components ranging from color and mono-laser printers and copiers, virtual desktop infrastructure, solid state drives, set-top boxes, TVs, LCD panels, lithium-ion batteries, semiconductors, chips, flash memory, and hard-drive devices.

Samsung Electronics USA is a $40 billion dollar business with a vast portfolio of superior quality mobile and electronics products. The business also plays a leadership role globally for creating the best new and next-generation products and platforms. Samsungs vision is to reach and engage the consumer through revolutionary retail stores and experience centers.

BUSINESS UNIT LANGUAGE Sizzle:

Role and Responsibilities

Specific responsibilities include:

Customer service data analysis including performance trend analysis and demand forecasting
Publishing daily/weekly/monthly/Quarterly reports on general service operation as well as the Ad-Hoc reports for the local & HQ management
Assisting with project planning and management
Monitoring data accuracy of the reports in divisions Business Intelligence system and dashboard system
Assessment of current B2C service operation based on KPI trend analysis to determine areas that need enhancement
Development of business process enhancement plans and implementation
Perform other necessary duties as directed by management...

Skills and Qualifications

Background & Competencies Required:

1. BA/BS degree in Management, Statistics, Industrial Engineering, Information System, Engineering

2. Management Systems, Operations Research or similar areas of study preferred.

5+ years of professional experience of data analysis in Consumer Product or Service industry. Experience in Big Data analysis and dealing with large data required. Experience of developing plans for business process improvement, including gathering requirements, documenting workflows and developing solutions is recommended.

Skills:

Exceptional skills in Microsoft Office, including Project, Excel (Macro), PowerPoint and Word required Exceptional skills with Business Intelligence and analytics tools required Excellent verbal and written communication skills Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders Team oriented, but able to work independently and manage multiple tasks Self-directed, self-motivated and results-oriented .

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate

Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the worlds leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).