Company Description

Informa is a leading international events, intelligence and scholarly research group.

We're the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

Job Description

This role is the key point of contact between the BPO and the Informa local finance / commercial teams for all cash collection and debt management issues to ensure timely resolution of all issues and therefore help optimize cash collection. Responsibilities include:

Unapplied cash - Weekly turnaround of all assigned Unapplied Cash from BPO

A/R Collections

Events - Patrol events aging from BPO and follow up on Events that have collection risk with Business

Run Aged Debt Status for Events and report out to VP Finance Monthly / Due by 30th

Attend events if necessary for onsite collections

OMS - Weekly turnaround of Escalated OMS from BPO

Attend Monthly OMS meeting and report out on over 90 day OMS if applicable

Billing - Liaise between local finance / commercial teams and BPO on queries regarding billing escalations and resolve in a timely manner

Identify customer non payment risk and advise credit stops in SOP Systems and Oracle

Attendee Revenue-Weekly reconciliation of each applicable event responsible for: Cash/Wires/Credit Cards/EV2 (hand off month end to applicable A2R Accountant)

Liaise with commercial teams on litigation / further collection activity

Liaise between commercial / local finance teams and BPO for credit control dispute and query resolution

Liaise with local finance / commercial teams to approve bad debt write offs and sales credits

Identify and recommend process improvement opportunities

Support the Escheatment process. Contact the customer, co-ordinate escalated queries between the commercial team and service provider and release payment

Liaise with the local finance and commercial teams during acquisition of new entities and assist in the integration process

Qualifications

3+ years credit control experience, industry experience

Detailed credit management experience

Flexible

Excellent time management skills

Ability to meet deadlines in a multitasking environment

Team player

Dependable - takes responsibility for own actions and keeps commitments

Service driven and customer focused

Willingness to take on additional tasks when required

Excellent communication skills

Willingness to work collaboratively with external BPO team

Willingness to travel

Excellent problem solving skills

Additional Information

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

Learning and development plan to assist with your career development
15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
Competitive Benefits with 401k match
Paid parental leave
Work with a high quality of specialist products and service
Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration
ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a job here.

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