IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE:ROP) is seeking a Logistics Services Specialist - Rail to join our team in Conway, Arkansas.

Job Summary: Under the direction of the Customer Operations Supervisor, the primary responsibilities of this role include providing exceptional operational support & services for our customers through the use of IntelliTrans transportation management systems for outbound and inbound logistics operations, as well as research and reporting, generated from the TMS data.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Rail Specific Duties and Responsibilities
- Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans tracking system
- Researches and resolves customer cars that are missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.
- Researches and obtains correct loaded billing on customers rail cars as needed and uploads into software platform
- Prepares and sends diversion letters and advance bills to railroads, and provide proper follow-up to ensure accuracy
- Ensures that the customer Bill of Lading (BOL) is processed in Intellitrans systems and transmitted to railroads

General Customer Service Duties & Responsibilities
- Investigate, resolve and respond to customer issues & inquiries via phone & email
- Recommend and participate in business improvement projects to reduce freight cost and improve transportation functions.
- Prepares daily/weekly/monthly reports(internal and customer) as required
- Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
- Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
- Provide customer support for customer after hours, weekends, holidays, in emergencies or as needed.

Education: Bachelor's degree from four-year college or university preferred or equivalent experience.

Required Skills & Experience:

Ability to work independently while meeting internal and external deadlines and milestones.

Intermediate Excel and MS Office suite skills.

Proficient business writing and speaking skills, with a strong desire to exceed overall expectations.

Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively.

Expertise with troubleshooting and customer support.

Strong customer interfacing skills; ability to build customer relationships.

Ability to thrive in a fast-paced environment and handle multiple tasks.

Excellent problem-solving skills.

Strong planning, scheduling, organization skills

Drive towards achievement in meeting goals and exceeding customer expectations

Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support

Desired Skills:

Understanding of rail freight movement

Understanding of Bill of Lading, diversions, yard operations, and day to day freight movement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Support