Why Gray?

Gray is a fully integrated, international service provider deeply rooted in engineering, design, construction, and smart manufacturing services. Consistently ranked among the top five industrial contractors in the U.S., we focus on the following markets for domestic and international customers: Food & Beverage , Manufacturing , Automotive , Distribution , Mission Critical , and Commercial .

Founded in 1960, Gray has grown to encompass a complementary family of brands designed to augment and enhance each other's specialized capabilities without gaps or redundancies. Our robust offering-which includes strategy, operational improvements, construction, extensive engineering, automation & controls, and equipment manufacturing-enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations.

Who we want... (Requirements)

The new team member is working towards a bachelor's or technical/associate's degree in a technology field. Any formal Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft OS Windows 7 and beyond. Knowledge of Microsoft Office Suite 2010 and beyond. Knowledge of current antivirus/ antimalware/ antispyware security software. Experience with imaging software highly desired. The selected candidate will have excellent communication skills. Must be physically present in the Lexington office.

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we expect... (Essential Functions)

Customer centric job position, that provides a wide array of IT services for Gray Team Members. Installs, modifies, and makes repairs to personal computer hardware and software systems. Provides technical assistance and training to system users, and provides remote support as needed. Coordinates adds, moves and changes of smart phone and tablets.

Minimum GPA of 3.0
Strong attention to detail and ability to work with a high degree of accuracy;
Ability to work in a team environment;
Knowledge of corporate IT security best practices;
Assists the Helpdesk operations for Information Technology.
Uses IT support call software to organize, sign off, and provide reporting on all service calls.
Provides written documents of procedures and tasks assigned to the position.
Installs new peripheral hardware on existing office systems.
Analyses the usefulness of older hardware to work in conjunction with new software and hardware.
Performs preventative maintenance of existing hardware.
Advises department manager in hardware ordering related issues.
Communicates with users regarding the schedule of new hardware deployment.
Works with third parties for mobile device usage.
Supports 2-3 current smartphone platforms and utilize MDM software.
Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
Ability to handle and organize multiple tasks.
Other duties may be assigned.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear. They may occasionally be required to climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds.

Normal office environment where noise level is moderate and temperature/humidity is controlled. Overtime may be required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.