City Experiences is seeking a IT Vessel Technician for our NYC Ferry operation in Brooklyn.

About You:

This person will be adaptable, dynamic, and embody City Experiences RESPECT Service System.

About the Opportunity:

The IT Vessel Technician will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools and onsite (as needed).

Essential Duties & Responsibilities:

Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets

Providing detailed documentation of help desk support

Installing, configuring, and troubleshooting desktop hardware and peripherals

Installing, configuring, and troubleshooting Windows XP through Windows 8 and desktop applications

Re-installing desktops and laptops as needed

Installing, configuring, and repairing desktop and network printers

Assisting with security-related updates or patches

Creating and update help desk documents

Developing user training and instructional materials as needed

Performing other duties as assigned

Candidate will also provide intermediate to advanced network and server troubleshooting including:

Network connectivity diagnostics and repair

Server configuration

Server alert monitoring and troubleshooting

Server configuration, deployments and migrations

Requirements & Qualifications:

2 Years of IT Technical Support (Candidates that do not have at least 1 year of experience will not be considered).

Previous experience at an IT Support or Managed Services Provider is preferred. This would indicate you are familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.)

Ability to prioritize, schedule, coordinate and manage a variety of activities and projects

Candidates with a Two or Four year degree in Computer Science, Engineering or IT related field of study are preferred.

Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.

Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.

Ability to quickly learn new systems and software applications.

Candidate must hold the following certifications or be willing to obtain them within the 3-month probationary period: Network+, Microsoft 365 Fundamentals

Be able to traveling between 50%-75% between Alexandria, Baltimore, Norfolk and Washington, DC

About Us:

City Experiences passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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