About Us

JPMorgan Chase is a leading financial services firm, helping nearly half of America™s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We™re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The Team: CCB Data & Analytics- Customer Segmentation

The Data & Analytics- Customer Segmentation Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data strategy/partnerships to behavioral and journey analytics, data science and machine learning. We are actively engaged in ensuring the customer is placed at the epicenter of each conversation to continually improve the customers™ holistic experience across all channels. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting-edge data and analytics infrastructure. Joining Data & Analytics means you sit in the engine that powers JP Morgan Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth.

Job Summary:

CCB Data & Analytics is searching for an Associate- Customer Experience and Journey Data Analyst who will be a key member of the Product Customer Experience & Journey Analytics organization. As a Data Analyst, you will:

Work as a key member of our cross-functional team to improve the online and offline experiences for our customers through data driven strategies and approaches
Develop analytic code to explore behavioral, transactional, operational and attitudinal data to identify areas of friction and actionable recommendations
Collaborate with data engineers to modernize data solutions for end-to-end reporting and deep dive analytics at scale complete with proactive data quality controls
Help design and build strategic datasets to enable advanced analysis, drive performance and automation
Work to identify and resolve existing data gaps in addition to monitoring, communicating and driving progress
Work with Product, Design, Customer Experience and Development teams to identify areas of opportunity for key initiatives and drive strategic projects

Essential Functions & Responsibilities:

Execute customer-centric analytical approaches to identify and evaluate the Customers™ experience across online and offline channels and product touchpoints.
Write SQL code to efficiently analyze data from a variety of sources (Hadoop, AWS, etc.), perform data cleaning and exploratory analysis
Perform data validation, identify potential data gaps and data issues, and use problem-solving skills to conduct appropriate data manipulation
Evolve and deliver the source files, datasets, fields, and meta-data critical to delivering Customer Experience and Customer Journey analytics and reports
Help design and implement approaches to scale our internal data structures to enable analyst and data visualization teams to deliver actionable insights and reporting to our key stakeholders
Contribute to requirement gathering of business and analytic use cases, sharing and documenting analytical approaches, code and resulting knowledge across the enterprise in an Agile environment
Drive automation, improve configuration, tuning, and performance of the existing data pipelines and reports

Qualifications:

A passion to understand customers™ varying needs, behaviors and experiences via quantitative and qualitative analysis
Bachelor™s in Statistics, Data Analytics, Computer Science, Data Engineering or related quantitative degree plus 2+ years of working experience in data analytics
2+ years of work experience across a broad range of analytics platforms, languages, and tools (SQL, Python, Excel Pivot required with Tableau, Adobe Analytics, Alteryx a plus); hands-on experience using big data platform preferred
Experience with ETL: data retrieval, data transformation, data pipeline
Strong relationship-building skills with demonstrated ability to manage cross-functional projects across data engineering, data governance, product management and analytics
Exceptional organization, problem-solving and analysis skills, combined with the ability to troubleshoot and resolve data issues
Excellent written and verbal communication skills to design and provide clear execution with keen attention to detail, quality output and timelines
Appreciation for controlled execution and applicable regulatory requirements

Keyword: card%20services

About Us

JPMorgan Chase is a leading financial services firm, helping nearly half of America™s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We™re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The Team: CCB Data & Analytics- Customer Segmentation

The Data & Analytics- Customer Segmentation Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data strategy/partnerships to behavioral and journey analytics, data science and machine learning. We are actively engaged in ensuring the customer is placed at the epicenter of each conversation to continually improve the customers™ holistic experience across all channels. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting-edge data and analytics infrastructure. Joining Data & Analytics means you sit in the engine that powers JP Morgan Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth.

Job Summary:

CCB Data & Analytics is searching for an Associate- Customer Experience and Journey Data Analyst who will be a key member of the Product Customer Experience & Journey Analytics organization. As a Data Analyst, you will:

Work as a key member of our cross-functional team to improve the online and offline experiences for our customers through data driven strategies and approaches
Develop analytic code to explore behavioral, transactional, operational and attitudinal data to identify areas of friction and actionable recommendations
Collaborate with data engineers to modernize data solutions for end-to-end reporting and deep dive analytics at scale complete with proactive data quality controls
Help design and build strategic datasets to enable advanced analysis, drive performance and automation
Work to identify and resolve existing data gaps in addition to monitoring, communicating and driving progress
Work with Product, Design, Customer Experience and Development teams to identify areas of opportunity for key initiatives and drive strategic projects

Essential Functions & Responsibilities:

Execute customer-centric analytical approaches to identify and evaluate the Customers™ experience across online and offline channels and product touchpoints.
Write SQL code to efficiently analyze data from a variety of sources (Hadoop, AWS, etc.), perform data cleaning and exploratory analysis
Perform data validation, identify potential data gaps and data issues, and use problem-solving skills to conduct appropriate data manipulation
Evolve and deliver the source files, datasets, fields, and meta-data critical to delivering Customer Experience and Customer Journey analytics and reports
Help design and implement approaches to scale our internal data structures to enable analyst and data visualization teams to deliver actionable insights and reporting to our key stakeholders
Contribute to requirement gathering of business and analytic use cases, sharing and documenting analytical approaches, code and resulting knowledge across the enterprise in an Agile environment
Drive automation, improve configuration, tuning, and performance of the existing data pipelines and reports

Qualifications:

A passion to understand customers™ varying needs, behaviors and experiences via quantitative and qualitative analysis
Bachelor™s in Statistics, Data Analytics, Computer Science, Data Engineering or related quantitative degree plus 2+ years of working experience in data analytics
2+ years of work experience across a broad range of analytics platforms, languages, and tools (SQL, Python, Excel Pivot required with Tableau, Adobe Analytics, Alteryx a plus); hands-on experience using big data platform preferred
Experience with ETL: data retrieval, data transformation, data pipeline
Strong relationship-building skills with demonstrated ability to manage cross-functional projects across data engineering, data governance, product management and analytics
Exceptional organization, problem-solving and analysis skills, combined with the ability to troubleshoot and resolve data issues
Excellent written and verbal communication skills to design and provide clear execution with keen attention to detail, quality output and timelines
Appreciation for controlled execution and applicable regulatory requirements

Keyword: card%20services