Job Summary:

The Role:

The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP Seating and VIP Lounge access. This team will work closely with the Assistant Operations Manager and Box Office Manager to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.

Job Functions:

Greet all guests and assist in answering any questions they may have about the venue
Sell all the various upsells offered at each event including VIP Seating and VIP Lounge Access
Communicate daily concert promotions, upgrades, future ticket deals to guests
Assist Assistant Operations Manager in setting up and breaking down chairs, signs, and tables as needed
Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued
Maintain order and ensure adherence to safety rules
Handle credit card transactions according to Live Nation's audit guidelines
Balance out at the end of each shift with a supervisor

Qualifications:

Required

High school diploma/GED
Must be at least 18 years of age
Excellent verbal, written and interpersonal communication skills
Familiar with iPhone and iPad technology
Ability to work weekdays, weekends and holidays, including late evenings

Preferred

Point of sales experience
Customer service experience

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs. using proper lifting techniques

About Us

Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.