DESCRIPTION

Job summary
Are you inspired to work with a team than launches products with direct and massive impact on Amazon€™s customers? Are you excited to join one of the newest and most exciting AWS services?

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
See our section in Andy Jassy 2020 re:Invent keynote : https://www.youtube.com/watch?v=xZ3k7Fd6_eU&t=7516s

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

As a Front End Engineer on our team, you€™ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You€™ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.

This team is a great fit for you if

Learn more about Amazon Connect here.

Media coverage on Amazon Connect:
http://www.zdnet.com/article/how-the-abs-prepared-for-the-same-sex-marriage-survey-using-the-public-cloud/
https://www.benzinga.com/analyst-ratings/analyst-color/17/03/9241888/how-amazons-connect-could-impact-twilio-zendesk-ringcent
https://aws.amazon.com/blogs/aws/new-amazon-connect-and-amazon-lex-integration/
https://techcrunch.com/2017/03/28/aws-amazon-connect/

Power of Amazon Connect: https://www.youtube.com/watch?v=9qky_E39-_I
https://youtu.be/rSzDFJGw5vg

BASIC QUALIFICATIONS

· Bachelor€™s degree in computer science or related field, or equivalent professional experience
· 2+ years of experience with JavaScript, HTML5, CSS/SASS, and modern web technologies

PREFERRED QUALIFICATIONS

· Track record delivering correct, stable, performant, and secure front-end software
· Strong knowledge of front-end frameworks like React, Angular, and Backbone
· Familiarity with object-oriented design and RESTful web services
· Proficiency in at least one back-end programming language, e.g. Java, Ruby, Python, PHP, C#, or Node.js. Experience using JavaScript transpilers and build tools
· Experience instrumenting applications with real user metrics to reflect the customer experience
· Collaborates well with a diverse team

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.