Job Classification:

Technology - Software Development/Quality Engineering

Prudentials Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering customer-driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency.

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA. When you join the Global Technology organization at Prudential, youll unlock a challenging and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.

Global Technology is seeking a Junior Software Engineer to be part of the IT Service Management product team responsible for building capability on the ServiceNow platform that is used globally. As a Junior Software Engineer, you will be on an agile team and interact with business stakeholders. This role is responsible for building functionality, providing hands-on support as needed and assisting in troubleshooting / problem solving.

Responsibilities:

Responsible for researching, planning, coordinating and delivering solutions for the ServiceNow platform

Partner with business stakeholders to understand requirements and provide best practice advice on how to enhance the ServiceNow implementation

Partner with IT stakeholders to optimize Configuration Management Database (CMDB)

Establishes and manages system integrations in ServiceNow

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each

Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected

Manage incidents/problems related to the ServiceNow platform

Develops and manages service portal and catalog items

Develop and manage operational metrics reporting and dashboards

Developer and manage Custom Applications

Experience with Performance Analytics, Service Portal and custom integrations

Ensures that service requests for new users, reports and other requests related to ServiceNow work are prioritized and completed

Develops business rule workflow customizations in ServiceNow

Performs operational support, maintenance and system configuration as defined in departmental operating procedures.

Identifies, analyzes and resolves data and system issues of intermediate complexity.

Works independently in support of team initiatives.

Gathers requirements, develops specifications and prepares documentation.

Develops, validates and executes comprehensive test plans.

Performs 24/7 on call support as applicable.

Qualifications:

IT Degree, or 3 years of job related experience.

Understanding or prior experience working in Agile environment.

Willingness to learn, grow, and develop on the ServiceNow Platform

Nice to haves:

Experience developing on ServiceNow platform preferred

Certification as ServiceNow Application Developer,

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)

Understanding of IT Service Management Processes; incident, problem, change, release.

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.