Position Title:Fiber Engineer (T4)

Company Summary

Crown Castle is the nations largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demandconnecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, were the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, were an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The position of Break-Fix Fiber engineer plays an integral role in ensuring that we meet the SLA of 99% while maintaining a low MTTR for our customers. The engineer must be hyper focused and work calmly and effectively in a fast-paced environment and support cross functional teams such as Fiber Splicers, Fiber Constructions Managers, NOC, Field Operations, and Change management teams. This position also supports our vendor splicers and FOPS during the installation process by providing fiber assignment and or solutions to deliver orders within their Firm Order Commitment Date (FOC).

**Please Note: This position will work 4 days a week from 9pm-8am ET**

Responsibilities

Create and provide all necessary prints for vendors splicers performing work within the active backbone for all installation and network impairment issues.

React quickly, efficiently, and effectively to Priority 1,2,3 ticket received for supported infrastructure

Document and track issues to meet SLA requirements and escalate if necessary to all cross functional teams such as Fiber Constructions Managers, NOC, Field Operations, and Change management.

Provide technical experience and knowledge in network infrastructure allowing for efficient and effective troubleshooting and restoration of outage conditions

Review OTDR traces and analyze for possible fault location.

Analyze critical issues as they arise from the various monitoring tools.

Provide fiber assignments to Splicing team using OSPI, QGIS & NetCracker software

Education/Certifications

High school diploma or equivalent

Minimum 2-year technical degree or equivalent work experience

BS/BA (preference to Civil, Construction, or Electrical, Engineering Degrees) or equivalent work experience preferred

A valid drivers license required

Experience/Minimum Requirements

One (1)+ years of fiber engineering and construction management experience or equivalent and one (1)+ years of field construction management experience with preference to both outside plant and inside plant fiber construction.

Knowledge of Outside Plant Construction techniques (aerial & underground) preferred

Working knowledge of NESC, NEC and OSHA standards preferred

Other Skills/Abilities

Preference will be given to candidates with BSCE, or equivalent work experience

Excellent organizational/administrative skills

Strong project management skills with attention to details

Strong interpersonal skills with a high level of integrity

Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Ability to thrive in a dynamic problem-solving environment

Ability to multi-task in a fast-paced environment

Strong communication skills

Basic telecommunications experience/knowledge

PMP certification a plus

A positive attitude and desire to deliver exceptional results for our customers.

Personal commitment to safety, integrity, and continual professional development

Organizational Relationship

Reports to: Supervisor Fiber Engineering

Title(s) of direct reports (if applicable):N/A

Working Conditions:

This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.

Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

#LI-KG1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Engineering