Position Summary

1. Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.
2. Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.

Role and Responsibilities

Leads, directs, and coordinates the project management team in the design of the overall project, and in the development of the implementation plan and project timelines.
Guide and Lead team members on the strategic project for eStore enhancement (Promotion, Program, system enhancement)
New Project Assignment- all Online platform new initiatives.
System enhancement for Online Platform.
Analyzing project requirements and preparing budgets and schedules.
Developing detailed designs, plans, and monitoring progress as well as writing up reports.
Liaising with relevant teams, agencies, and managers for the duration of the project.
Conducting research on market trends and how to increase e-commerce sales.
Prepare presentation slides and be able to present in front of group of stakeholders.
Managing and improving of current system
Responsible for managing online platform and website eStore.
Manage overall projects and align with sales growth.
Operations support on day to day Online Operation and reporting.
Order Process Operation on strategic project- daily order processing and monitoring, Customer Service related matters on order/ eStore enquiries. Liase with warehouse and fulfillment partners from end to end.
After Sales operation- Commercial return on eStore/ exchange and Charge out
Regional/ Management Reporting, powerpoint presentation for Strategic growth for Online Business.

#LI-SME #LI-Entry

Skills and Qualifications

At least 2-4 years working experience in E-Commerce / Online / Home Shopping
Experience in sales, merchandising, online marketing, setting up E-Commerce business including platform, business operations, strategic project and system enhancement.
Strong in Presentation skills & Project Management.,
Research background preferably.
Strong Leadership and Teamwork capability
Practical experience with content management systems, Google Analytics, and project management software.
Follow through and work with discipline to execute a mission on time with accuracy

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