Who We Are

PAC is a leading global provider of advanced analytical instruments for laboratories and process environments in hydrocarbon processing industries. Customers choose PACs instruments to provide the cutting-edge technology required to maintain regulatory compliance and to improve productivity.

Your Role

Lead and manage all aspects related to field and technical service and administration for the U.S. Field Service Chemical Analysis team members. This includes, but is not limited to, service, sales, coordination of team assignments, management of team projects, and leadership/ development of personnel. Other duties include working with other managers (crossfunctional, departmental and occasionally global), focusing on customer and vendor relationships.

Manage Americas Chemical Analysis (CA) Field Service team to provide effective after sales service support to customers

Monitor and report customer facing KPIs (Response time, repair time, First Time Fixed Rate) are meeting or exceeding targets

Monitor Field Service expense to reduce service cost and improve contribution margins

Monitor CA Service Teams Utilization Rate and maximize productivity

Identify potential growth streams and work with the Service Director to execute strategies designed to increase service revenue and margins

Motivate team to upsell/cross sell PAC aftermarket parts and services to grow service revenue

Maintain service technicians skill matrix and ensure that team is trained on a regular basis

Travel to meet with customers to discuss service and options and observes on-site service performance of field service personnel

Lead service team initiatives including investigating and solving customers problems

Ensure service schedules are in place and customer deliverables are met within the specified time frames for team

Maintain program to manage product warrantee work.

Hire staff/technicians for team, provides employee development, evaluates employee performance, recommends departmental changes, etc.

Analyzes statistics and/or other data to determine the level of customer service provided and satisfaction achieved for assigned service team.

QUALIFICATIONS:

Education & Experience:

Bachelor's degree in Engineering, Chemistry, or other technical degree from four-year college or university with four or more years of experience in the process automations/instrumentation/analytics industry (or similar industrial environment); or equivalent combination of education and experience.

Gas Chromatography experience preferred.

Elemental analyzer service experience preferred

Five plus years experience in a supervisory role.

Knowledge & Skills

Strong business acumen

Strong leadership qualifications accountability, ownership, dealing with complex situations

Ability to perform business analysis and deal with data to make educated and data driven decisions

Proficiency with computer tools strong Excel, PowerPoint knowledge

Proficiency with ERP applications

Knowledge of specific PAC product lines or similar products preferred

Familiarity with analytics industry, products, and customer groups preferred

Possesses technical aptitude

Ability to successfully interact with customers

Solid working knowledge of industrial service field

Excellent project management, analytical, and organizational skills

Other:

Requires to work daily at our Fallbrook Drive NW Houston location

Up to25% travel, as needed.

We offer a generous compensation package that offers:

Competitive salary

401(k) contribution with immediate 100% vesting in all company matching contribution

Health, vision, and dental insurance

Health Savings Accounts

Employee Assistance Program

Educational Reimbursement

Competitive paid time off program

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Privacy

We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice.https://www.paclp.com/about-pac/careers/view

PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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