Job Description

\rJob Description \r

Assists, provides information to and gathers registration information from patients and/or patient's relatives to process/coordinate registration, scheduling and billing.

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Job Responsibility

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* Functions as representative of hospital when assisting and providing information to patients and patients' relatives. \r
- Receives telephone calls; takes and transmits messages; answers routine inquiries and refers others to appropriate sources; confirms appointments.
* Interviews patients to obtain and record pertinent financial and personal data. \r
- Verifies patient eligibility; obtains appropriate identification (e.g., driver's license, medical insurance cards) and necessary referrals; and updates information as appropriate.
* Registers patients in appropriate computer system noting no-shows and cancellations. \r
- Enters charge-information, closes out visits and schedules visits.
* Performs a variety of duties to ensure the proper collection of financial data and payments. \r
- Prepares itemized bill, advises patients of total charges and records payments.
- Collects all appropriate co-payments at time of visit.
- Completes and reconciles insurance claim forms/payments.
- Verifies insurance coverage, etc with third party carriers.
* Compiles a variety of bills, receipts, logs, credit card slips, etc. \r
- Completes batch-summary sheet and batches documents for processing in a timely/accurate manner.
- Tracks managed care referrals.
Performs related duties, as required.

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*ADA Essential Functions

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Job Qualification

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High School Diploma or equivalent, required.
Prior customer service experience, required.
Data entry skills (80 keystrokes per minute), required.
Ability to communicate effectively. \r