Kelly Professional & Industrial, were passionate about helping you find a job that works for you **.** Were seeking full-time current **LOCAL** **NY** **Remote Customer Service Representatives** for our client, one of our top clients, one of the largest eye-wear companies in the world located in **Port Washington, NY!**


**Pay Rates** : $17.50 for English speaking and $20.00 for Bilingual in French. Rate will **increase** for those converted to permanent to $18 to $18.50 for English and $20.50 to $22.00. for Bilingual French


**Shift Schedule and Paid Training Schedule:** 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks


**Temp to perm** : Temp with possible perm after 6 months to 1 year


**NOTE:** Remote to start with intentions to be onsite in the future TBD- Must live within **2-hours** of **Port Washington, NY**


*Immediate Consideration, Virtual Interviews are being held ASAP*


**GENERAL FUNCTION**


The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of companys products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.


**MAJOR DUTIES AND RESPONSIBILITIES**


+ Answers incoming calls and processes orders.

+ Resolves customer complaints, troubleshoots issues to determine best path for resolution.

+ Correctly documents customer interactions and tracks call types.

+ Maintains support service levels and upholds Luxotticas Customer Service standards.

+ Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

+ Takes inbound phone calls for up-to 90% of assigned shift.

+ Performs all other duties as assigned.


**BASIC QUALIFICATIONS**


+ **Must live within 2-hours of Port Washington, NY**

+ High school diploma/GED

+ 1+ year) of experience working in customer service, hospitality or call center environment

+ Answer high call volume of calls 80+ per day

+ Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

+ Strong verbal and written communication skills

+ Demonstrated listening and comprehension skills

+ A clear team player with strong interpersonal skills

+ Ability to maintain composure when dealing with difficult customer situations

+ Excellent time management skills must be able to prioritize tasks efficiently

+ Strong PC skills including MS Office; Word and Excel

+ SAP experience a plus

+ Previous experience in the optical industry,

+ Ability to navigate information systems and internet

+ Strong English comprehension and a good command of grammar

+ If offered the position, computer equipment will be provided while on assignment

+ Must be able to connect hardwire/ethernet, NO hotspots/WIFI


**Important information:**


This position is recruited for by a remote Kelly office, not your local Kelly branch. Please apply to this job posting to be considered for this position. If you have any questions, please contact the recruiter at lisa.monsivais@kellyservices.com .


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.