About Us

Service Provider networking automation portfolio includes Cisco Crosswork Network Controller, the most comprehensive, closed-loop, a mass-scale automation solution that embraces multi-vendor networks. Its goal is simple: To improve how global service providers run their large-scale networks.

Built on the proven foundation of open APIs in our Network Service Orchestrator and WAN Automation Engine, Cisco Crosswork incorporates advanced data consolidation, machine learning, event correlation, and change automation down to the individual network slice and soon even across domains.

The software suite is proactive, enabling SP networks to self-heal, self-optimize, and ultimately self-protect by repairing and optimizing infrastructure from the inside without interruption or human intervention.

You will be based in Bangalore, India, and will be a part of the global user experience team working with designers and partners across multiple time zones.

Main Focus: User Research

Ability to engage with users, customers, and partners
Experience conducting usability testing, user interviews, and other user research methods such as field studies, ethnography, and surveys.
Be pragmatic and able to craft appropriate research approaches within constraints, taking care of a changing schedule and priorities.
Serve as Usability Testing Contact: advise and guide UE designers in designing, planning, and conducting user research activities.
Systematically help identify, collect, and report metrics from usability tests
Have the ability to define key user research questions, identify methods and logistics, execute, and synthesize data to generate meaningful insights
Present findings at all levels within the organization
Build and synthesize information from usability studies, to guide design decisions for our products
Proactively drive improvements in user testing facilities, methods, participant recruiting, tools, and equipment Qualifications
Understanding and experience with the industry-standard user-centered design process
Experience with in-person and remote usability and UX research tools
Ability to work independently as well as multi-functional groups
Have interest and skill in mentoring junior researchers

Other Essential Skills

Skills in creating prototypes to iterate, optimize and validate your designs through user testing.
Produce user flows, wireframes, prototypes, user interface specifications.
Experience working as part of a multi-functional team with fellow designers, engineers, product managers, and other partners to develop design solutions.
Adobe XD, Sketch, Photoshop, Illustrator.
Outstanding interpersonal skills, and the ability to clearly explain articulate design decisions

Who You Are

BS/BA/Masters in Design, Human-Computer Interaction or related degree in Computer Science with an HCI specialty, Human Factors, Psychology, related field or equivalent experience
Proven ability in design and conducting research using different techniques at various stages of product development
Excellent time-management, multi-tasking ability, and the ability to prioritize

Education

BS/BA/Masters in Design, Human-Computer Interaction or related degree in Computer Science with an HCI specialty, Human Factors, Psychology, related field or equivalent experience

Prior experience in the networking domain that scale across multiple platforms for Enterprise and Service provider class applications and services is a definite plus.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.