Solutioning and configuring Salesforce Alignment with Capability Leads and Business stakeholders to understand requirements, provide assessment and recommend a solution design to be delivered using native SFDC functionality and governed through Change Requests implementation and approved projects. \

As a Salesforce Administrator, youll play a vital role in Cisco's Security and Collaboration Strategy and Planning Operations business group. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and assist with leading the product roadmap. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should become comfortable with change management and governance, as well as presenting, prioritizing and leading all aspects of a Salesforce project. The ideal candidate will be happy to liaise with stakeholders at all levels, with the ability to translate technical information into amateurs terms, clearly explaining design options and their potential impact. We need someone who also understands how Salesforce interacts with other platforms, such as Eloqua, Mulesoft, SalesLoft etc.

What you'll do:

Oversee all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules, deal flow and lead management
Lead Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Handle sandbox environment
Identify and gather requirements, translating into best practice, for scalable solutions with a focus on outstanding user experience
Identify unused or underutilized platform features
Build a platform road map and define priorities, liaising with stakeholders
Lead the communication of any platform changes to end users and stakeholders
Manage data to improve Salesforce data quality, implementing rules and automation as needed
Conduct proactive system maintenance including security reviews, release updates, health check and optimizer
Drive the effort to clean up account info in SFDC (assignments, territories, etc.)
Address user support tickets
Monitor and improve user adoption
Build training content for SFDC enablement
Publish technical documentation
Work with integrated applications, including (but not limited to): Eloqua, ZoomInfo, SalesLoft etc

Requirements:

Minimum 5 years in a SFDC Admin role configuring, deploying and supporting an Enterprise SFDC implementation
Bachelor's degree in Engineering, Computer Science, or a comparable field is a plus
Experience in working as DevOps/Salesforce Release engineer
Responsible for establishing the deployment path based on workstreams and requirements, release schedule, and general deployment plan
Good understanding of Release Management process
Experience with Agile Methodology and JIRA environment
Highly self-motivated and directed
Excellent analytical skills
Salesforce.com Admin certification is required, Admin, Advance Admin Certification is a plus
Experience with version control software (Git)
Experience with SFDC.com Lightning Experience a plus
Strong understanding of Incident and change management processes

Who you'll work with:

Sales Operations
Development Team
Product Owners
Cross Functional business Stakeholders

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.