Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and banking on the bright side. We are a new kind of credit union, one that combines service and value with the convenience that todays technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself.

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

We give you:

Competitive compensation with paid training

Open communication and an amazingly positive staff

Managers who value input from their employeeswe believe in you!

A friendly, inviting work environment

Work that feels like a second home with family events hosted by Jovia!

Leaders who are involved, transparent and coach you

Professional development and a perfect atmosphere for learning

Fun social activities to nurture creativity and teamwork

Business casual dress with annual corporate gear allowance!

Great benefits Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)

School Loan Repayment & Gym Reimbursement (Full Time employees). New in 2020!

Lots of growth and advancement potential

A CEO with brilliant vision and aspiration

Want to know why were so happy? Click here to learn and meet our CEO!

What you will be doing:

Working under minimal supervision, perform diagnosis and troubleshooting support related to enterprise hardware and software in accordance with established procedures.

Utilize enterprise help desk ticketing system to document incidents, remedies, conversations to create a log that can be referenced by other technicians, stakeholders and for training purposes.

Installation of enterprise hardware and software, telephone equipment, peripherals, mobile devices, and all other approved equipment.

Effectively communicate and be able to translate their technical knowledge into actionable direction. Be able to perform research, come up with a solution and escalate issues to affected stakeholders, vendors and department management team.

Participate in Disaster Recovery planning, testing exercises and DR plan execution.

Responsible for handling and processing new employees, transfers and terminations via active directory and all pertinent third-party applications in accordance with HR policies and guidelines.

Responsible for utilizing enterprise disk imaging tools for disk cloning purposes & the maintenance of an effective disk imaging library.

Assist in the design, development, deployment of Active Directory services & servers in accordance with best practices

Installs all Microsoft and third-party software patches in accordance to department policies and procedures.

Respond to requests, issues, infection, and alerts within the enterprise security systems firewall, IDS/IPS, anti-malware, secure email, web filter, device lock, DLP and other cybersecurity measures.

What we need from you:

Bachelors Degree in technology or related field.

4+ years of experience in IT Help Desk Support

Active Directory Group Policy, application deployment, and automation

Office 365 administration including Exchange, Teams, SharePoint End user support

Excellent communication skills and flexibility in performing daily duties in a fast-paced environment.

Strong knowledge of network protocols, IT infrastructure and services, such as TCP/IP, static IP and DHCP, DNS, NAC, LAN, WiFi, Group Policy, Microsoft Registry, Active Directory

CompTIA A+, Network+ certifications

MCSE or Server+ certifications preferred.

As an exempt employee, they are expected to be available for technical support during off-hours, weekends, holidays for emergencies, staff-shortage and other extenuating circumstances.

Be part of a growing not-for-profit organization where People are EverythingYou are important to us. Help our members meet their financial goals and achieve their dreams. Lets talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

See job description