Chase is looking for an experienced, broad-minded Senior Lead Product Designer to provide creative and strategic design leadership within Digital Channels. Design is core to the transformation of product development at Chase, operating as a peer and partner with Product Owners, Engineering, and stakeholders within the business. Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.

This transformation requires research and design influence and contributions at the highest organizational levels. Working alongside our Managing Directors, the Sr Lead Product Designer leads the largest and most impactful initiatives within Digital Channels, utilizing a facilitative leadership style with senior design, research, product, and engineering leaders

Though without formal direct reports, Senior Lead Product Designers must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. They don™t need to be expert at every step, but through their leadership and review, their teams execute at a high-level of quality.

Senior Lead Product Designers are expected to be strong partners with senior Product Owners and Engineer Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

What You™ll Do

Advocate for the users™ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
Drive creation of new product and business strategy at the intersection of user needs and business goals
Set expectations within the design teams to standards of quality, and creative direction
Synthesize complex, interdependent, sometimes competing needs, and identify core issues and develop solutions to strive for balance between user need and meet business goals
Contributes to the creation of visions (œnorth stars) that make strategy concrete
Work in a fast-paced environment to create strategic design concepts for the visions along with hands-on creation to develop and enhance existing experiences through effective artifacts (from customer journeys and ecosystem maps to design prototypes, wireframes, and the deliverables of final visual design specs)
Advocate for Accessibility and Inclusive Design practices
Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Digital Channels offerings
Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers
Advance Chase™s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Our Desired Profile

Lead the delivery of successful shipped products
Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
Significant experience with user-centered and human-centered design approaches
Prior work involves leading collaboration with design teams (with other designers, UX researchers, and content designers) and cross-functional team, senior product managers and engineering leads
Expertise in Interaction Design, and strength in Visual/UI Design and Information Architecture
Proficiency in adjacent skills such as User Research, Prototyping, and Service Design
Has driven new business thinking and strategy through their user-centered design work
Ability to explain designs with rationale rooted in user needs and business goals
Proven understanding of the relationships between cross-platform paradigms (responsive web, native mobile, tablet), interaction behaviors of native operating systems (iOS & Android) and Technology
Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript
Exceptional skills with standard UX software such as Figma and Sketch

Keyword: consumer%20banking

Chase is looking for an experienced, broad-minded Senior Lead Product Designer to provide creative and strategic design leadership within Digital Channels. Design is core to the transformation of product development at Chase, operating as a peer and partner with Product Owners, Engineering, and stakeholders within the business. Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.

This transformation requires research and design influence and contributions at the highest organizational levels. Working alongside our Managing Directors, the Sr Lead Product Designer leads the largest and most impactful initiatives within Digital Channels, utilizing a facilitative leadership style with senior design, research, product, and engineering leaders

Though without formal direct reports, Senior Lead Product Designers must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. They don™t need to be expert at every step, but through their leadership and review, their teams execute at a high-level of quality.

Senior Lead Product Designers are expected to be strong partners with senior Product Owners and Engineer Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

What You™ll Do

Advocate for the users™ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
Drive creation of new product and business strategy at the intersection of user needs and business goals
Set expectations within the design teams to standards of quality, and creative direction
Synthesize complex, interdependent, sometimes competing needs, and identify core issues and develop solutions to strive for balance between user need and meet business goals
Contributes to the creation of visions (œnorth stars) that make strategy concrete
Work in a fast-paced environment to create strategic design concepts for the visions along with hands-on creation to develop and enhance existing experiences through effective artifacts (from customer journeys and ecosystem maps to design prototypes, wireframes, and the deliverables of final visual design specs)
Advocate for Accessibility and Inclusive Design practices
Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Digital Channels offerings
Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers
Advance Chase™s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Our Desired Profile

Lead the delivery of successful shipped products
Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
Significant experience with user-centered and human-centered design approaches
Prior work involves leading collaboration with design teams (with other designers, UX researchers, and content designers) and cross-functional team, senior product managers and engineering leads
Expertise in Interaction Design, and strength in Visual/UI Design and Information Architecture
Proficiency in adjacent skills such as User Research, Prototyping, and Service Design
Has driven new business thinking and strategy through their user-centered design work
Ability to explain designs with rationale rooted in user needs and business goals
Proven understanding of the relationships between cross-platform paradigms (responsive web, native mobile, tablet), interaction behaviors of native operating systems (iOS & Android) and Technology
Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript
Exceptional skills with standard UX software such as Figma and Sketch

Keyword: consumer%20banking