J.P. Morgan Asset Management is seeking a UX Researcher to help build UX Research excellence for our global business. This researcher will dedicate 70% of the time to working directly with product design and development teams to understand the user needs, hidden motivations, and friction points to identify opportunities for us to deliver an exceptional, best-in-class digital platform experience. The other 30% of the time, you will collaborate on new growth initiatives to help discover opportunities in uncharted territories. In addition, you will work closely with leadership to help shape and define UX excellence by championing a user-centric approach to our digital design-thinking & making process at scale firm-wide. You will have the necessary support and freedom to own your research sprints. An entrepreneurship mindset is welcomed and encouraged in this role.

Partner closely with UX Design and extended stakeholders to identify the unknowns that research can help uncover. You will take ambiguous notions and work with teams to craft hypotheses to validate in testing. Work with our quant data team to help answer the œWhy behind data analytics to help surface understanding for decision-making as part of a larger digital product strategy.

You are organized, articulate and systematic with the ability to present research insights with impact and meaning by providing clear takeaways, recommendations, and next steps to activate members to act and adopt the learnings into their design and business decisions. In addition, you will help your partners understand the strengths and weaknesses of various UX Research methods and how it relates to their product line of business.

With the help of an external research service, you are the bridge and point person for ongoing research to drive iterative prototype testing for all digital client experiences, including websites, portals, digital tools, and mobile apps. Partner with product and tech teams to creatively ideate and think future possibilities as part of the larger strategic direction, and plan and execute discovery work.

Responsibilities:

Be able to do end-to-end research including developing screeners, recruit participants, craft research plans and create presentation/reporting decks.
The ability to quickly and effectively analyze data and present findings clearly to influence product design and direction.
Assist in building consensus and driving alignment with leaders and stakeholders with research insight by evangelizing the value of UX research and advocating for user needs in internal discussions, design critiques, and project meetings to de-bias in design decision making.
Be effective in time management to orchestrate different projects and report share out to teams in a timely manner.
Independently lead, advise, or conduct qualitative research, applying methods such as usability testing, interviews, ethnographic observations, participatory design, remote intercept studies, card sorting, or your creative approaches to help projects move forward.
Investigate current workflows and users™ needs, goals, and pain points in foundational UX work.
Ongoing evaluation of research adoption to different digital experience areas related to business x user goals.
Contribute to the definition of a research roadmap that supports the mission beyond the operational and tactical level

Qualifications:

PhD, Master™s Degree or bachelor™s degree in a relevant field Psychology, Cognitive Science, Interaction Design, Human-Computer Interaction HCI, Anthropology, Sociology or equivalent background that relates to digital experiences or equivalent experience
4+ years of experience in User Research (Financial Industry or highly regulated industry is a nice to have, not a requirement)
Mastery of a wide variety of user research techniques, tools, and methodologies, including usability studies, heuristic evaluations, card sorting, unmoderated studies, task analysis, persona studies and more +
Experience in running UX research on digital platforms such as Usertesting, Qualtrics, Dscout, Ethnio, UserZoom (preferred)
A highly organized individual with the ability to time box projects, think long-term to schedule different research sprints to manage multiple studies at the same time
Communicate and present insights applied to design decisions to guide stakeholders on digital products in a fast-moving agile environment.
Experience working in qualitative user research for complex enterprise products. Complementary experience with quantitative research methods; Data analysis, log analytics, VOC programs, surveys, A/B testing, and benchmarking is a bonus.
Understanding of strengths and weaknesses of different research methods and when and how to apply them in the product development process
Excellent rapport and the ability to work with cross-functional teams
Excellent communication and presentation skills of research provides confidence to team to drive projects forward
Ability to work independently with minimal supervision

Keyword: card%20services

J.P. Morgan Asset Management is seeking a UX Researcher to help build UX Research excellence for our global business. This researcher will dedicate 70% of the time to working directly with product design and development teams to understand the user needs, hidden motivations, and friction points to identify opportunities for us to deliver an exceptional, best-in-class digital platform experience. The other 30% of the time, you will collaborate on new growth initiatives to help discover opportunities in uncharted territories. In addition, you will work closely with leadership to help shape and define UX excellence by championing a user-centric approach to our digital design-thinking & making process at scale firm-wide. You will have the necessary support and freedom to own your research sprints. An entrepreneurship mindset is welcomed and encouraged in this role.

Partner closely with UX Design and extended stakeholders to identify the unknowns that research can help uncover. You will take ambiguous notions and work with teams to craft hypotheses to validate in testing. Work with our quant data team to help answer the œWhy behind data analytics to help surface understanding for decision-making as part of a larger digital product strategy.

You are organized, articulate and systematic with the ability to present research insights with impact and meaning by providing clear takeaways, recommendations, and next steps to activate members to act and adopt the learnings into their design and business decisions. In addition, you will help your partners understand the strengths and weaknesses of various UX Research methods and how it relates to their product line of business.

With the help of an external research service, you are the bridge and point person for ongoing research to drive iterative prototype testing for all digital client experiences, including websites, portals, digital tools, and mobile apps. Partner with product and tech teams to creatively ideate and think future possibilities as part of the larger strategic direction, and plan and execute discovery work.

Responsibilities:

Be able to do end-to-end research including developing screeners, recruit participants, craft research plans and create presentation/reporting decks.
The ability to quickly and effectively analyze data and present findings clearly to influence product design and direction.
Assist in building consensus and driving alignment with leaders and stakeholders with research insight by evangelizing the value of UX research and advocating for user needs in internal discussions, design critiques, and project meetings to de-bias in design decision making.
Be effective in time management to orchestrate different projects and report share out to teams in a timely manner.
Independently lead, advise, or conduct qualitative research, applying methods such as usability testing, interviews, ethnographic observations, participatory design, remote intercept studies, card sorting, or your creative approaches to help projects move forward.
Investigate current workflows and users™ needs, goals, and pain points in foundational UX work.
Ongoing evaluation of research adoption to different digital experience areas related to business x user goals.
Contribute to the definition of a research roadmap that supports the mission beyond the operational and tactical level

Qualifications:

PhD, Master™s Degree or bachelor™s degree in a relevant field Psychology, Cognitive Science, Interaction Design, Human-Computer Interaction HCI, Anthropology, Sociology or equivalent background that relates to digital experiences or equivalent experience
4+ years of experience in User Research (Financial Industry or highly regulated industry is a nice to have, not a requirement)
Mastery of a wide variety of user research techniques, tools, and methodologies, including usability studies, heuristic evaluations, card sorting, unmoderated studies, task analysis, persona studies and more +
Experience in running UX research on digital platforms such as Usertesting, Qualtrics, Dscout, Ethnio, UserZoom (preferred)
A highly organized individual with the ability to time box projects, think long-term to schedule different research sprints to manage multiple studies at the same time
Communicate and present insights applied to design decisions to guide stakeholders on digital products in a fast-moving agile environment.
Experience working in qualitative user research for complex enterprise products. Complementary experience with quantitative research methods; Data analysis, log analytics, VOC programs, surveys, A/B testing, and benchmarking is a bonus.
Understanding of strengths and weaknesses of different research methods and when and how to apply them in the product development process
Excellent rapport and the ability to work with cross-functional teams
Excellent communication and presentation skills of research provides confidence to team to drive projects forward
Ability to work independently with minimal supervision

Keyword: card%20services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans