Treasury and Trade Solution (TTS) is part of Citis Institutional Clients Group (ICG). TTS is a leading provider of cash management, treasury, trade, clearing, depository receipts and commercial cards services. TTS has a global network spanning more than 100 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs (application programming interfaces) to effectively manage their portfolios, financial positions, working capital and supply chains.
One of the key organizations within TTS is Platforms & Data Services (PDS) with client facing platforms. One of the key platforms is CitiDirect, which is responsible for many TTS capabilities such as payments & receivables, liquidity, trade, and card management for our clients. CitiDirect Platform is currently undergoing a multi-year large scale transformation tackling eCommerce-scale growth programs as well as retirement of the legacy infrastructure, building out of a next generation best in class set of capabilities that will evolve as our Client, Market and Regulatory needs evolve across the globe, spanning 90+ countries with multiple critical, high-profile programs in flight. There are also significant net new growth/transformation plans driven by client demand as well as regulatory landscape.
To drive the mission's critical roadmap, the intent is to scale a Platform Product team that focuses on end-to-end client experience of opening an account to onboarding a customer with the right set of documentation and KYC requirements, as well as user experience which is of consumer grade. A key aspect of this will be simplification and rationalization of the capabilities that are offered on the platform and evolution into a strategic target state. The role is equal parts Platforms SME, Thought Leader, and Execution Driver.
The position requires a senior candidate with exceptional leadership and communication abilities combined with knowledge and/or experience of building product experiences, onboarding clients and associated Business Processes.
The role will report directly to the Global Head of Digital and will partner closely with technology, other product verticals, regions, and design.
**Key Responsibilities:**
+ Chair Stakeholder engagement at senior most levels across all major countries in all regions in the capacity of Global Head of CitiDirect & Onboarding. This will involve engaging with TTS Exco, CCOs as well as ICG Business partners who are clients to the incumbent Core Accounts platforms
+ Chair the CitiDirect cross functional team, both for the existing platforms as well as through evolution to Target State, driving standardization, minimizing non-core effort, and continuously raising the bar on operational resilience
+ Scale and lead TTS CitiDirect Product team
+ Build strong partnership across the various key stakeholders including the CitiDirect Technology team, TTS O&T Teams, and Enterprise O&T teams as needed
+ Manage the book of work and drive an agile mindset and a capacity approach
+ Vendor engagements as necessary
+ Direct accountability for all program deliveries in the region with focus on optimizing engineering plans for elimination of legacy infrastructure
+ Responsible for driving a culture of inclusion, diversity, and engineering excellence across the group: a collaborative environment where everyone can bring their authentic self to work, modern engineering practices, adoption of open source and open standards, automation and tooling, collaboration, and efficiency.
Experience
+ Experience leading large multi-year technology transformation initiatives, specially focused on legacy transformations
+ Deep expertise as a Product Head responsible for complex technology ecosystem in a large organization, establishing and leading strong engineering teams
+ Experience driving software delivery transformation through Agile practice and process, with a focus of establishing Continuous Delivery culture and process
Skills/Qualifications
+ Enterprise architecture mind-set with ability to solve a problem in more than one way, so as to make progress towards a desired target state, with continuous evaluation and course correction along the way
+ Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise and is not afraid to challenge the status quo
+ Well-developed written communication skills and able to effectively use internal collaboration platforms to communicate across the group
Other Qualifications
+ 10+ years of relevant experience,
+ Excellent time and project management skills
+ Experience working with agile methodology
+ Skilled at working with third party service providers
+ Experience in affecting large culture change
+ Financial services knowledge or experience
+ Practical knowledge of software development
What We Offer
+ A collaborative environment that enables you to step outside your role to add value wherever you can
+ Direct access to clients, information, and experts across all business areas around the world
+ Opportunities to grow your expertise, take on new challenges, and reinvent yourselfwithout leaving the firm
+ A culture of inclusion that values each employees unique perspective
+ High-quality benefits program emphasizing good health, financial security, and peace of mind
+ Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
+ Volunteer opportunities to give back to your community and help transform the lives of others
**Education:**
+ Bachelors/University degree or Masters Degree preferred
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**Job Family Group:**
Product Management and Development
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**Job Family:**
Product Performance Management
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**Time Type:**
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Citi is an equal opportunity and affirmative action employer.
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