**BH: 8539843**


***** MUST BE ABLE TO WORK ON A W2 BASIS ***** **NO Corp-to-Corp** ******* **ONSITE*****


**Our Client is expanding and currently seeks a** **HELP DESK ANALYST** **_for a 12+ month assignment with possible extensions!_**


**LOCATION:** Columbia, South Carolina


Our Client is seeking a Technology Support Specialist to become part of their Technology support team. You will be responsible for resolving routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond


to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve.


**Responsibilities:**


Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.


Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.


Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.


Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.


Perform other job related administrative duties as needed.


**Skills:**


Excellent communication skills.


Highly motivated and self-driven.


Able to provide technical advice, guidance, and informal training


to customers using hardware and software programs.


Previous Helpdesk or technical support experience.


Experienced with Microsoft Outlook / MS Office.


Basic network connectivity trouble-shooting experience.


Windows Operating systems (Win7 & Win10).


Trouble-ticket tool experience for documentation and tracking.


**Educational Qualifications:**

Minimum of a high school diploma.


**Important information:**


+ **There is no per diem with this position**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Technology?**


Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.