The User Experience Sr. Group Manager is a senior leadership role, with overall responsibility for all aspects of UX for a significant business group.


User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.


The UX Design Groups primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients needs.


**Responsibilities:**


+ Overall responsibility for all aspects of UX for a large Business Group or Division

+ Build, develop and retain a high quality team, coaching and developing managers and senior designers effectively.

+ Work as a highly effective "manager of managers" providing guidance and opportunities for junior managers to grow and thrive

+ Provide close partnership for senior business stakeholders and development heads to deliver world-class experiences

+ Budget and resource management, and overall program management for the group

+ Create an effective team structure, engaging 3rd party partners if needed, to provide scalability and flexibility to cope with fluctuations in demand

+ Establish governance to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.

+ Hands-on design and thought leadership with your teams, coaching, mentoring, and developing their design skills and practices to ensure the highest quality designs.

+ Direct engagement with clients whenever necessary and possible

+ Regular, transparent communication of status and metrics to management and stakeholders

+ Continuous seeking of opportunities to make improvements to team efficiency and process

+ Keep up to date with the latest UX practices, innovations and tools

+ Ensure all designs comply with ADA/WCAG standards for accessibility

+ Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed

+ Identify and articulate design and technical conflicts between senior stakeholders and partners, and drive resolutions, always championing the user

+ Evangelism to get broad and strong buy-in to the benefits of UX

+ Contribute to the wider UX community of practice

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


**Qualifications:**


+ 12+ years of relevant experience,

+ 6+ years successfully leading design teams

+ Excellent time and project management skills

+ Ability to partner directly with senior business stakeholders or clients, and speak their language

+ Exceptional communication and presentation skills

+ Strong skills in professional design tools e.g. Sketch, Invision, Figma, AdobeXD, Axure

+ Experience working with agile methodology

+ Skilled at working with third party service providers

+ Experience in affecting large culture change

+ Financial services knowledge or experience

+ Practical knowledge of software development


**Education:**


+ Bachelors/University degree, Masters degree preferred


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**Job Family Group:**


Technology

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**Job Family:**


Digital Design Engineering

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.