Production Services Specialist II
Plano, Texas
**Job Description:**
The individual will be a part of Production Support team to support applications running on mainframe Z/OS and Midrange. Below are the responsibilities. Provide incident and problem management services, as well as communications for all high priority production impacting issues. End to end Level 3 production support for the applications assigned. React quickly to production Abends/issues, fix the issue and restore the application to BAU as soon as possible to meet critical SLA/OLA. Creates, updates, completes Remedy tickets for all production events. Manages triage events for all severities, drive to restoral and root cause identification. Supports change, supervise production implementation. Analyze issue, identify the root cause, suggest fix and create design for development team to install the fix. Must demonstrate a commitment to the customer experience and challenge the status quo to protect or restore the experience. Accountable for overall stability for the LOB supported. Identify improvement opportunities and ensure Corrective Action Records are documented and completed.
Whats it like working at Bank of America? Its an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.
**Well help you:**
+ Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
+ Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
+ Provide comprehensive and ongoing guidance, tools and solutions to support your clients growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
+ Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
+ Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.
**Were a company that believes in each other and our communities**
+ Unfailing belief in responsible growth
+ Dedication to supporting the communities we serve
+ Involvement and support of dozens of Employee Network Groups
+ Continuous training and development to help people succeed, regardless of their background or experience
+ A commitment to diversity, because it makes us stronger and able to connect with and reflect clients and customers around the world
+ Fostering internal mobility to grow and retain talented teammates
Required Minimum Qualifications:
Up to 5 years of experience in mainframe and Midrange. Good analytical and technical skills. Technology Experience in the following skills: Mainframe COBOL, JCL, VSAM, HOGAN, IMS DB, Easytrieve, Endevor, CA7. Midrange- Java, .Net, JCL, COBOL, RHEL (Linux), MS Windows, IBM DB2, DB2 LUW, Oracle, Microsoft SQL Server, Splunk, App Dynamics, IBM Datastage, CA7, Kafka Solid work experience on utilities like SORT/File Manager. Develop/build new Easytrieve modules to generate adhoc reports. Knowledge on Incident and Problem Management process. Knowledge on DB2 database would be an added advantage. Should be proactive, flexible with support. Good written and verbal communication Skills.
Preferred Skills:
Knowledge on Banking and Financial Services domain. Knowledge on Consumer banking will be an added advantage. Understanding on Business continuity Plan and disaster recovery processes.
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
The individual will be a part of Production Support team to support applications running on mainframe Z/OS and Midrange. Below are the responsibilities. Provide incident and problem management services, as well as communications for all high priority production impacting issues. End to end Level 3 production support for the applications assigned. React quickly to production Abends/issues, fix the issue and restore the application to BAU as soon as possible to meet critical SLA/OLA. Creates, updates, completes Remedy tickets for all production events. Manages triage events for all severities, drive to restoral and root cause identification. Supports change, supervise production implementation. Analyze issue, identify the root cause, suggest fix and create design for development team to install the fix. Must demonstrate a commitment to the customer experience and challenge the status quo to protect or restore the experience. Accountable for overall stability for the LOB supported. Identify improvement opportunities and ensure Corrective Action Records are documented and completed.
Whats it like working at Bank of America? Its an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.
**Well help you:**
+ Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
+ Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
+ Provide comprehensive and ongoing guidance, tools and solutions to support your clients growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
+ Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
+ Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.
**Were a company that believes in each other and our communities**
+ Unfailing belief in responsible growth
+ Dedication to supporting the communities we serve
+ Involvement and support of dozens of Employee Network Groups
+ Continuous training and development to help people succeed, regardless of their background or experience
+ A commitment to diversity, because it makes us stronger and able to connect with and reflect clients and customers around the world
+ Fostering internal mobility to grow and retain talented teammates
Required Minimum Qualifications:
Up to 5 years of experience in mainframe and Midrange. Good analytical and technical skills. Technology Experience in the following skills: Mainframe COBOL, JCL, VSAM, HOGAN, IMS DB, Easytrieve, Endevor, CA7. Midrange- Java, .Net, JCL, COBOL, RHEL (Linux), MS Windows, IBM DB2, DB2 LUW, Oracle, Microsoft SQL Server, Splunk, App Dynamics, IBM Datastage, CA7, Kafka Solid work experience on utilities like SORT/File Manager. Develop/build new Easytrieve modules to generate adhoc reports. Knowledge on Incident and Problem Management process. Knowledge on DB2 database would be an added advantage. Should be proactive, flexible with support. Good written and verbal communication Skills.
Preferred Skills:
Knowledge on Banking and Financial Services domain. Knowledge on Consumer banking will be an added advantage. Understanding on Business continuity Plan and disaster recovery processes.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22064475
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Dawn Kopf [C]
Referral Bonus:
0
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
