Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success. As a Quality Assurance Manager within PNC's Retail MIS organization. This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii or Alaska. There is limited expectation for regular in person, in office activities.

Software Quality Assurance Manager Role:

Review quality specifications and technical design documents to provide timely and meaningful feedback to the crew, developers, scrum master and product owner
Creating detailed, comprehensive and well-structured test plans and test cases, test strategy and summary of testing performed
Estimating, prioritizing, planning and coordinating quality testing activities with the crew

Responsibilities/Management Of:

Review requirements, specifications and technical design documents to provide timely and meaningful feedback
Create detailed, comprehensive and well-structured test plans and test cases
Estimate, prioritize, plan and coordinate testing activities
Design, develop and execute automation scripts using open-source tools
Karate / Cucumber / Selenium / Gherkin
Identify, record, document thoroughly and track bugs
HP ALM, JIRA XRay
Perform thorough regression testing when bugs are resolved
Develop and apply testing processes for new and existing products to meet client needs
Liaise with internal teams (e.g. developers and product managers) to identify system requirements
Monitor debugging process results
Track quality assurance metrics, like defect densities and open defect counts
Stay up to date with new testing tools and test strategies

Requirements:

Proven work and management experience in software testing and development to manage full stack engineers
Proven work experience in software quality assurance
Strong knowledge of software QA methodologies, tools and processes
Experience in writing clear, concise and comprehensive test plans and test cases
Hands-on experience with automated testing tools, Karate-Postman, Cucumber-Selenium, Gherkin Language
Experience working in an Agile/Scrum development process
Experience with performance and/or security and accessibility testing is a plus
BS/MS degree in Computer Science, Engineering or a related subject preferred
Strong communication skills

Job Description

• Manages the development and implementation of plans for inspecting, testing, and evaluating software product functions and features.

• Oversee and develop product QA and test plans for each phase of the development cycle.

• Plans all resources and schedules for functional and performance QA work. Oversees the selection of the QA and testing tool-kit. Supports the overall QA strategy for the team.

• Tracks, reports-on, and works towards improvement of quality assurance metrics, tools, and processes.

• Oversees performance of individual team members and team as a whole. Identifies and addresses staff training and development needs.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Analytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Process Management Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Products and Services Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Software Development Life Cycle Knowledge of and experience with using a structured methodology for delivering new or enhanced software products to the marketplace.

Software Quality Assurance And Testing Knowledge of and ability to apply appropriate processes, tools, and techniques for assuring a high level of quality in computer software products and systems.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.