Under the general direction of a manager, the Sr. Engineer on the End User Computing team provides expert technical support to Inmar associates as outlined below. The incumbent is responsible for the design, implementation and support of all end-user endpoints, including software and the systems used to access, deploy, and manage them. The incumbent will determine the best solutions for Inmars business needs, help identify gaps and shortcomings in current setups, and determine the necessary path forward to create consistent and efficient systems.

Office Environment

As a member of the End User Computing Office team you will be responsible for the creation, maintenance and improvement of the enterprise-wide workstation user environment and experience. You will also be responsible for managing the enterprise-wide workstation tools such as Intune and Jamf.

Warehouse Environment

As a member of the End User Computing Warehouse team you will be responsible for the high-volume, centrally managed workstation hardware and software necessary to support the warehouse environment.

What Youll Do:

• Technical (100%)

• Provide root cause for escalated tier 2 tickets.

• Centrally manage a workstation environment deploying packages using software management tools, such as Microsoft Intune.

• Participate in the building and maintenance of workstation images.

• Assist in the production and maintenance of workstation Active Directory Group Policy Objects to manage the workstation environment.

• Support IT groups as an End User Support escalation point.

• Understand the end user computing environment and provide guidance and recommendations based on industry best practices for Endpoint Device Management, including software deployments, patch management, and OS deployments.

• Create and maintain automation opportunities using strong scripting ability (VBScript, batch files, Install Script, Wise Script, PowerShell, etc.)

• Participate in strategy/roadmap creation, identify and recommend new technology solutions to meet business needs.

• Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities.

• Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time.

• Lead in the successful execution of internal/team project activities, such as the implementation of a new tool.

Required Qualifications:

• Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field

• 5+ years of work experience with computer hardware or software

• Or any equivalent combination of experience and training/certification in software, hardware & technology applications

• Extensive Experience with Microsoft Windows 10 OS & Microsoft Office

• Extensive Experience with macOS

• Experience with Microsoft Active Directory (AD) concepts & management practices; experience with Azure AD a plus

• Experience with Workstation Management Software, such as Microsoft Intune

• Extensive in workstation Image creation & deployment

• Extensive Proficiency in Patch and Vulnerability Management

• Advanced knowledge of Scripting (VBScript, batch files, Install Script, Wise Script, PowerShell, etc.)

• Advanced knowledge of a range of diagnostic utilities (Lenovo diagnostic tools, Apple Diagnostics, HP printer diagnostic tools, etc.)

• Expert troubleshooting skills

• Excellent client service skills, including both written and oral communication

• Ability to work quickly and professionally in a fast-moving, sometimes-stressful environment

• Proven accountability for work completion/documentation/timeliness

• Availability to travel

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

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