Job Summary
The Sr. Systems Engineer is responsible for implementing, maintaining, supporting, developing and designing systems and networks devices throughout company. This will ensure the integrity of high availability, secure network infrastructure and provide maximum performance to users. He/She will partner with Global IT as an expert to staff for the management and deployment of all operating systems, software and endpoint provisioning. The Sr. Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems.
Essential Functions
Serve as part of a 2-3 person shift of systems and network engineers responsible for deployment, maintenance and monitoring of all corporate systems
Collaborate with Information Security colleagues to ensure design principles and implementation practices are well aligned with security objectives and larger strategy
Establish strong relationships with key technology stakeholders and facilitate, communicate and collaborate with others in the definition, adoption and implementation of technologies as an SME
Design, implement and support the corporate Microsoft Active Directory and hybrid Exchange environments to include cloud-based Office 365
Partner with Global IT as an expert to staff for the management and deployment of all operating systems, software and endpoint provisioning
Deployment/troubleshooting of Phones (desk, mobiles, Cisco Wireless Devices, Conference), troubleshooting system and network problems and diagnosing and solving hardware or software faults. Supporting audio visual systems and services including video conferencing, Installing and configuring computer hardware operating systems, and applications. Monitoring and maintaining computer systems and networks.
Education
Bachelors Degree (BA/BS) inComputer Science, with 5 years of systems engineering experience -Required
Associate Degreewith 7 years of advanced system engineering experience -Preferred
High School or GEDwith 9 years of advanced system engineering experience -Preferred
Work Experience
5 years or morein a systems engineering role -Required
Skills and Abilities
Demonstrated ability to manage and prioritize service requests with minimal supervision, excellent organizational skills, a teamwork approach and the ability to act independently to solve problems -Advanced
Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands -Advanced
Strong understanding of public cloud operation in both Azure and AWS -Advanced
Strong understanding of Microsoft Active Directory, group policy configuration and OS hardening techniques -Advanced
Strong understanding of Microsoft or other multi-factor authentication, SSO and identity management product -Advanced
Experience supporting multi-time zone corporate computing environments is required -Intermediate
Good oral and written English communication skills, strong interpersonal skills -Intermediate
Must have experience with Vmware Virtual servers, Active Directory, Office365, Azure Cloud services / SSO, Cisco Networking hardware and a solid understanding of infrastructure -Advanced
Experience with Cisco UCS and Audio/Video Conferencing capabilities -Intermediate
Experience with network performance and infrastructure monitoring systems -Intermediate
Power Shell scripting a must -Intermediate
Experience of service level management -Intermediate
Competency with internet, mobile technologies, cloud and ITaaS Solutions -Advanced
Organizational skills to be able to manage a personal workload and prioritize activities -Intermediate
Interpersonal skills required to interact successfully with end users and third parties as well as fellow team members -Intermediate
Self-starter who can excel in a fast-paced and fluid environment -Intermediate
Strong interpersonal skills and ability to gain respect of end users and third parties -Intermediate
Demonstrable ability to think logically and creatively while applying sound judgment -Advanced
Capable of working well under pressure -Advanced
Enthusiasm to be continually learning -Advanced
Team player with a Strong customer focus -Advanced
Specialized Knowledge
Serve as part of a 2-3 person shift of systems and network engineers responsible for deployment, maintenance and monitoring of all corporate systems
Automate workflows to streamline systems management operations using cloud based tools and code
Partner with Global IT as an expert to staff for the management and deployment of all operating systems, software and endpoint provisioning
Collaborate with Information Security colleagues to ensure design principles and implementation practices are well aligned with security objectives and larger strategy
Assist with the development, documentation and implementation of standard operating procedures
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Evaluate existing or emerging technologies to consider factors such as cost, security, compatibility and usability
Diagnoses and troubleshoots problems with the virtualization environment including Microsoft and Linux O/S
Establish strong relationships with key technology stakeholders and facilitate, communicate and collaborate with others in the definition, adoption and implementation of technologies as an SME
Deployment/troubleshooting of Phones (desk, mobiles, Cisco Wireless Devices, Conference), troubleshooting system and network problems and diagnosing and solving hardware or software faults
Supporting audio visual systems and services including video conferencing
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Design, implement and support the corporate Microsoft Active Directory and hybrid Exchange environments to include cloud-based Office 365
Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
The above responsibilities are indicative of the work required and should not be seen as an exhaustive list
Licenses and Certifications
Microsoft, VMware, Azure or AWS certification a plus - Preferred
