Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.
Account Manager
Intertek is looking for an Account Manager to join our Softlines team in our client location in Massachusetts. This is a fantastic opportunity to grow a versatile career in Product Integrity.
The Account Manager is responsible t o provide QA Testing, Inspection and Technical support to Retailer, by ensuring that day-to-day client requests, problems, issues and complaints are handled efficiently and professionally. Provide program administration and effective communication between Retailer and the Intertek Global Network at the site of the Retailer. Candidate requires textile product integrity experience.
To provide Testing, Safety, Chemical Management/Sustainability, Quality, expertise to Retailer. Ensure client requests and issues are addressed and managed efficiently and professionally. Provide program administration and communication between Client, client's agents, direct vendors and Intertek Global Network. Assist in reviewing, determining and communicating test report non-compliances for commercial acceptability. Provide technical support to resolve quality issues.
What you'll do:
Responsible for effective communication and follow through between Client's agents, direct vendor and Intertek. Providing testing guidance and fielding questions and inquiries.
Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Client.
Provide expertise and assure product claims are tested and validated to align with Client's marketing plan; compression, breathability, eco-friendly, specific fiber attributes etc.
Ensure laboratories are performing testing in accordance with client specified test methods and test protocols, including turn time requirements and test reporting procedures.
Continually monitor lab turn times for test and inspection, proactively addressing any concerns.
Compile monthly tracking reports; turnaround, dollar volume, etc as agreed between Intertek and Client.
Coordinate global correlation programs between Client and Intertek laboratories. Responsible for developing a CAP for issue resolution on correlation issues.
Assist Client managers in developing and updating specifications, requirements and procedures for new and existing products for testing
Assist Client on projects and assignments, such as DataLink systems updates, test report trend analysis, failure ratios assessments etc
Assist Client on creating and presenting technical presentations. Assist in the training of client's employees, as applicable.
Review testing documentation and provide assessment of acceptability or make recommendation(s) for improvement. Communicate with client's agent office and liaison with Corporate Product Integrity. Provides technical assistance to assist and resolving technical issues.
Archive, file and maintain test documentation in accordance to client's policies.
Assist with sample testing. Prepare and send sample for testing and perform some physical laboratory testing as it relates to projects, correlation and/or training.
What it takes to be successful in this role:
Required knowledge, skills, and abilities:
Candidate requires textile product integrity experience
Extensive knowledge of textile testing and testing requirements
Extensive knowledge of Federal, State, Prop 65 regulations
Strong ability to analyze and interpret test results and test data
Highly organized, ability to prioritize, sense of urgency, and attention to details is required
Excellent professional skills; written, oral and presentation
Ability to work productively independently
Ability to build relationships with business, vendor, agent partners; must be able to manage conflicts
Associate degree in textiles or related field or above
Strong Excel, PowerPoint, and Microsoft skills
Proficiency in both written and spoken English
Minimum educational level: a recognized degree in Textiles and Clothing/Material Science/ Chemistry/Engineering or a related discipline
Experience required: 2 or more years of relevant work experience
Why work at Intertek?
Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .
Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .
What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
LI-CLIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.
