Team Name:
Job Title:
Associate Operations Engineer
Requisition ID:
R017373
Job Description:
At Blizzard Entertainment, Associate Operations Engineers in our Global Network Operations Center (GNOC) use systems and network expertise combined with software engineering to provide proactive monitoring and incident response of services across our world-wide operations. The role is comprised of talented engineers that are focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes through monitoring, signal:noise, correlation, and automation.
Blizzard's games and platforms reach a global audience of passionate gamers. The GNOC is the nexus point between our games, platforms, and all of the teams dedicated to creating and supporting them. Responsible for player and employee-facing services, Associate Operations Engineers are the vanguard of service reliability, helping ensure that our creators can create and players can play.
As an Associate Operations Engineer at Blizzard, you may find yourself...
Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection
Managing engagement, documentation, and stakeholder communications during critical service outages
Driving player and user impacting issues to resolution
Processing routine request for access, ACL, network, and systems maintenance
Adjusting thresholds and duration of alert triggers to reduce false positive alerts
Developing automation to reduce toil and increase velocity
Building positive and collaborative relationships across the company
Helping define and instrument Service-Level Objectives to ensure epic player experiences
Adopting Containers and Kubernetes for new and existing services
Applying everything-as-code methodologies across configuration, infrastructure, orchestration, and elsewhere Being part of an on-call rotation to ensure coverage across our 24/7 teams
You may succeed in this role if you...
Love to solve novel and exciting problems
Dislike solving the same problems over-and-over- so you automate or eliminate them
Are inspired to make everyone's job easier by improving workflows
Are comfortable digging through metrics, logs, and whatever else is available to triage and fix an incident at any time
Strive to be better, smarter, and faster tomorrow than you are today
Enjoy trying new technologies to improve what we're doing today
Are okay using older technologies that may not be perfect, but are good enough and low maintenance
Naturally spread the philosophies and practices of DevOps to others
Like to collaborate with others to solve problems, share knowledge, and provide feedback
Can self-assess the needs of a system or team, and make a case to prioritize that work
Relish working with software, network, cloud, and systems engineers to solve problems across all tiers of the stack
Help your peers succeed as much as you can
Types of projects you may work on...
Evaluation and tuning of correlation patterns to improve alert clustering
Integrating metadata with event correlation platform to improve enrichment / dependency mapping
Develop scripts to automate information gathering / context for specific alert conditions
Create microservices to enable self-service functionality (including ChatOps / Bots)
Develop automations for auto-remediation of known-error incidents.
Working closely with service owners to highlight opportunities to reduce interrupt work caused by incidents
Integrating monitoring and logging with systems to improve observability and enable Service-Level Objectives
Areas of Expertise for an Operations Engineer at Blizzard
Operations Engineers at Blizzard are expected to have deep knowledge in the technologies used across the enterprise. Here's a non-exhaustive list of technologies Operations Engineers may be exposed to:
Service Operations Framework/Workflows (ITIL, Incident/Problem/Event/Change Management, DMAIC)
Monitoring (Prometheus, Kibana, Grafana, Elasticsearch, LogicMonitor, Datadog, Cloudwatch, GCP Operations)
Alert Correlation Platforms (BigPanda, Moogsoft, ScienceLogic, Tivoli/Netcool)
Linux (bash, debugging, tuning)
Networking (triaging, packet loss, routing, ACLs)
Programming (Python, JavaScript, Go, C#, Groovy, Shell, PowerShell)
Automation Platforms (StackStorm, Rundeck, SALT)
Cloud Services and Architecture (AWS, GCP, OpenStack)
Identity Management and Directory Services (Active Directory, OpenLDAP, Okta)
Logging (Splunk, SysLog, ELK Stack, Linux Journal, grep)
Source Control (GitHub Enterprise, Perforce, SVN)
CI/CD (Jenkins, Argo, Spinnaker)
Service-Level Objectives (SLI, SLO, SLA, Error Budget, Burn Rate)
Distributed Systems (architectures, micro-services, high-availability, elections, discovery)
Configuration Management (Puppet, Hiera, Terraform, Terragrunt, Ansible, Consul)
Container Computing (Docker, Kubernetes, Service Mesh)
Proxies and Load Balancing (Nginx, HAProxy, Envoy)
Required Application Materials
Resume
Cover Letter which should include:
Why you are interested in working at Blizzard Entertainment
What technology or games you are currently playing with
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We've worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences...ever. Join us!
