At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Why do you want to join our team?
F5 leads the market in building products to make every app run faster, smarter, and safer anywhere. To support our growing business, we need to expand our corporate IT organization by creating a new delivery center.
Come work at a place where innovation and teamwork come together to build and support the most exciting missions in the world! When you start this role, you will have the once in a lifetime opportunity to help develop our Salesforce support practices in our newly established office. You get the adventure and independence of working at a start-up without any of the financial risks because you are supported by a growing Fortune 1000 technology company.
What will you do?
Our Salesforce System Reliability Engineer will provide hands-on technical product support and will have a passion for diving into the code to perform root cause analysis. In this role, you will liaise closely with technical and non-technical members of the business to resolve issues on time using analytical and programming skills to provide remediation plans forward. You are relentlessly curious and driven to dig into a functional area and understand its nuances. Additionally, the Salesforce Support Engineer partners with Software Developer Engineer and Solution Architects to ensure that the application meets company service level standards and roadmap requirements
Your primary responsibilities will include:
SUPPORT responsibilities
Provide L2/L3 production support to the Salesforce platform.
Serve as an escalation point for internal customer support and product teams
Perform root cause analysis to resolve technically complex issues and escalated customer technical issues to resolve the problem or qualify appropriately
Understand the business complexity and provide resolution/workaround to the user's problems.
Respond to critical production operational issues and follow up with the team for resolution.
Coordinate with different teams on the integration points and bring resolution to the problems.
Support ongoing Salesforce administration (create accounts/profiles, workflow, approvals, reports, dashboards, etc.).
Collaborate with the team to assess the cross-functional impacts of business decisions across the Salesforce platform and external applications.
Describe issues and work with the development team on engineering and implementation of technical solutions to them.
Generate custom reports based on the business need.
Monitor the application through tools and take appropriate steps to prevent failures and restore the service.
Provide minor changes in the code/configuration and able to deploy them into production.
Perform root cause analysis on the major problems and recurrent issues.
On-board new hires and make sure proper SFDC roles, profiles are assigned.
Update Field level accessibility depending on the team's roles and responsibilities.
Insert, update, and delete Accounts, Contacts, Opportunity, Products, and System Engineers, through Data Loader.
Troubleshoot Workflow email template issues.
Troubleshoot Report and Dashboard issues.
Release and Environment management to deliver code to the higher environments (Stage and Production)
Provide onboarding assistance to new team members
Other Responsibilities
Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Provide excellent customer service to IT internal and business partner customers
Perform other related duties as assigned.
What do you need to be successful in this role?
Strong skills in communicating with different roles in a scrum team.
Demonstrate in-depth knowledge of Salesforce Sales, Services, or Salesforce Community applications. Expert understanding in Salesforce data security model and working experience in setting up data security via configuration and coding alike
Demonstrated understanding of and experience with Salesforce.com architecture and API
Experience developing in Salesforce technologies such as Apex, Triggers, Lightning Design, and Visualforce pages
Ability to design, config, code, test, debug, and maintain Salesforce platform
Strong attention to detail, organization skills, and excellent problem-solving skills
Experience using Salesforce data tools (Data Loader, Visual Studio Code, Excel Connector, Demand Tools, Eclipse Force.com IDE)
Experience in HTML, XML, JavaScript, and SQL.
Experienced and has strong familiarity with Lightning.
Strong knowledge and experience with JavaScript using any one of these frameworks: React.js, Angular.js, Ember.js
Familiarity with Azure DevOps or other CICD Services
Experience working with technical and business stakeholders from global cross-functional teams.
Excellent analytical, critical thinking, and problem-solving skills
What will we look for on your resume?
Bachelors degree in Computer Science or equivalent experience
4+ years of experience in Salesforce and Salesforce Community Support
Experience with Salesforce configuration, Apex, trigger, Javascript, CSS, HTML, Lightning component (Aura/LWC)
Experience with Salesforce DevOps tools like Copado, Flosum or GearSet
Experience with databases and basic SQL skills required
Experience multiple software development methodologies/lifecycles required
Good programming knowledge of at least 1 of the following: Java, C#, Python
Salesforce Certifications
F5 Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
