**Ready, set, go.** Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a **Call Center/Customer Service Representative** at a leading provided for medical products and services in **Rockleigh, NJ.** Were here every step of the way to help you and your career be the best it can be. Bring your energy and find out whats next for you.
**Hours:** 8A - 4:30P or 9:30P 6PM
**Pay Rate:** $18.50 per hour
This company is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
**Why you should apply to be a Call Center/Customer Service Representative:**
+ Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
+ Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
+ Refer unresolved customer grievances to designated departments for further investigation.
+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
+ Building and maintaining strong business relationships with existing customers through established service and sales standards
+ Developing, maintaining and demonstrating a basic knowledge of current company products and services; maintaining confidentiality when handling customer requests and transactions
**Requirements:**
+ High School Diploma/ GED required.
+ Looking for workers with previous call-center / customer service experience with strong phone etiquette as they will be handling a high volume of calls and inquiries.
+ 100% on-site position
+ 2-4 years customer service-related experience required.
+ Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
+ Ability to work independently and manage ones time.
+ Ability to accurately document and record customer/client information.
+ Previous experience with computer applications, such as Microsoft Word and PowerPoint.
**What happens next**
Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Call Center/Customer Service Representative** today!
**Get a complete career fit with Kelly** **** **.**
Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
**About Kelly** ****
At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
