Posting Details

Job Title	IS Technical Support Specialist III
Requisition Number	RE35270
Working Title
Department Name	3L810:ITS Information Service
Work Location	Lexington, KY
Grade Level	44
Salary Range	$42,931-68,702/year
Type of Position	Staff
Position Time Status	Full-Time
Required Education	BS
Click here for more information about equivalencies:	http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience	2 yrs
Required License/Registration/Certification	None
Physical Requirements	The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 50lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus to provide service and attend meetings.
Shift	Primarily days (i.e. Monday – Friday, 8am-5pm) Please be aware that as an exempt position, job duties may require additional time in the evenings, nights and/or weekends to accomplish work goals in excess of 40 hours per week.
Job Summary	UK Information Technology Services’ Information Services Division seeks to employ an IS Technology Support Specialist III to provide customer support utilizing industry best practices and tools. Duties include, but are not limited to, managing service incidents and requests sourcing direct from customers, co-workers, direct line supervisor and the campus service desk. Applicants for this position need be able to work independently while maintaining a collaborative spirit with team members and a drive to provide respectful customer oriented assistance. Successful candidates will possess self-motivation, have excellent communication skills and the ability to work with diverse clients. Successful candidates will provide both onsite and remote technical services to the University of Kentucky campus community. There is currently more than one position open for IS Technical Support Specialist III. To be considered for each position, you must apply for each position. One application will not be considered for all positions. The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities	Script writing, system automation, security profiling, system patch management, Win OS, Device Management, Win Server, MS Products, MS Office, macOS, iOS. Must possess excellent customer service and interpersonal skills to engage on site and remote with customers from all areas of the University. Must have advanced system troubleshooting and expert knowledge of PC, iOS, and macOS based software and hardware. Must possess the ability to function independently as well as collaborating as a member of a team.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	N/A
Deadline to Apply	08/11/2022
University Community of Inclusion	The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.