The CX (Customer Experience) Delivery Centers provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience delivery teams. CX Centers highly technical, global resources support customer engagements in all theaters acting as a seamless delivery partner to Customer Experience theatre teams.
These capabilities expand Cisco's technical reach across all Cisco architectures. Through our network of CX Delivery Centers (GDCs) we enable delivery of innovative services and solutions. Our collaborative delivery model drives scalability, productivity and innovation across the Services organization.
CX Centers are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow and Raleigh - enabling a more consistent and relevant customer experience across barriers of time zone, language and local regulations.
The Team
CX - Migration Services Team
Come join the Migration team in the CX Centers focusing on all SP and Enterprise technologies as a Network Consulting Engineer. We need a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad and deep networking knowledge and specific area expertise, as well as excellent Customer Relationship Management skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.If you have competitive knowledge then it is a definite plus.
Role & Responsibilities
Responsible for delivering Cisco Advanced Services in the area of Routing and switching, which includes Advisory, Implementation and Migration services, within large Enterprise or Service Provider environments.
Provides guidance and oversight to team members giving technical support for customers during software and hardware upgrades.
Delivers migration plans, with a thorough understanding on networked applications and related dependencies
Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions.
Interacts with Cisco's customers working within an extended cross-functional team including project manager and account team members (Products and Services Sales; Systems and Consulting Systems Engineers).
Creates customer deliverable documentation including Design documents, Migration Plan and Test Plans for the campus networks.
Participates and facilitates design workshops and delivers consultancy services to customer.
Works to understand the changing business needs and help aligning team goals to provide meaningful solutions for our customers.
Works, with both internal and external teams, to come up with ways to optimize processes, and to improve productivity using automation wherever possible
Demonstrates thought leadership in solving customers technology challenges and helps achieve their business outcomes.
Acts as the technical specialist for most complex deployments and as a technical team leader in key engagements.
Builds trusted relationships with customers & stakeholders
Cooperates in the process of capturing, developing, sharing, and effectively using organizational knowledge and lead knowledge management
Participates to drive continuous improvement as a key practice.
Desired Skills
Hands-on Experience on Enterprise product lines like 2900, Cat 3600, 3800, 4500, 6500ASR1K, 7200, ISR 4400.
Experience on Nexus Products N7K, N5K, N9K,N3K
Cat9k, SD-WAN product lines knowledge will be an added advantage.
Prior Experience with SDA-DNAC or SD-WAN Viptela will be added advantage.
Excellent technical capabilities and a well-established background in the network Implementation arena are required for this role.
Candidate should have a genuine interest in and proven capability todesign/integrate/migrate/implement a medium to large size LAN/WAN
Experience on technologies and protocols like AAA, RADIUS, STP, VTP, HSRP, VRRP, vPC, VDC, dot1q, VLAN, QinQ, IGMP, ARP, access, trunk, VTP, VLAN DB, LACP, PAGP. DHCP, OSPF, BGP, EIGRP etc
Experience with designing L2 and L3 vlans along with network segmentation on above Cisco platforms will be desirable.
Working knowledge and experience VLANs, WAN, OSPF, QoS, Multicast is a must.
Deep Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches. Typical Deliverables includes but not limited to- customer audits, config translations & features; Automated/Scripted discovery audit & data validation of connected/end devices; Optional Lab testing / validation services for service/feature interop.
Strong technical skills in Switching concepts, Campus switching, Switch stacking, routing technologies including NAT, route-filtering and redistribution, software/HW upgrades/downgrades etc.
Good troubleshooting skills and understanding of implementation & deployment methodologies (HLD, LLD, Migration strategy, Change management process, MOP etc)
Flexible working hours (weekend change windows)
A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels.
Must have good technical writing skills in Microsoft Word & Excel and have experience in writing high test and implementation / Migration plans.
Must be proficient in using Microsoft Visio for creation of Network Design/topologies
Coding or Scripting skills would be an added advantage
Skills and experience in working independently, determining methods and procedures.
Strong interpersonal and team work skills.
Minimum Qualifications
Requires BS/BE/B.Tech degree or equivalent.
6+ years of related experience in IT industry.
5 to 10 years of experience in Cisco R&S technologies.
Certified Expertise in Routing and Switching (CCNP or equivalent, CCIE desired).
Certified in Process Areas (ITIL/ TOGAF/ ISO) Working Knowledge in Quality Systems and Industry Standards would be an added advantage
Working exposure and experience in Financial/Retail sector will be preferred.
