Job Summary:
Who are we?
Live Nation Entertainment is the worlds leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the worlds top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concertsproduces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the worlds top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visitwww.livenation.com/investors.
Who are you?
THE TEAM
Core Data Services team is at the center of Data and Analytics initiative. We are in the beginning of our journey to build and enterprise data platform capable to be a true underpinning of any data needs for the enterprise.
Our mission is to make reliable data available and enable value creation by the data community of engineers, analysts and decision makers. Core Data Services team consists of Platform engineering team, Data Engineering, Data Enablement and ultimate owner and operator Operations team.
THE ROLE
As a Data Operations Analyst in Core Data Services you will work on defining and implementing operational practices in the area of data investigation, forensic and summarizing the findings and working with the end users, operations of reports and dashboards, performance, scalability, cost control and management of critical incidents. Operations Analysts lead that the day today tasked with full ownership and management of the Customer issues posted as data quality and data investigation.
Core Data Services has made good progress of adopting Spark as the main ETL engine and realizing the value of a highly functional, performant, and transparent Data Lake, all this while maintaining and streamlining existing data infrastructure and doing careful migration. The teams focus is on maximizing the functionality, value, and content, optimizing the cost of ownership and usability of delivered data services
This is a unique opportunity to establish world-class operational center of excellence in the area of data management at a company that has demands for exceptional reliability in low latency data processing at high volumes and high bursts at time of on sale for live events. Joining now at the onset of platform development also gives you a chance to provide input into architecture, help establish processes for effective cost control and governance practices.
We are looking for someone who has experience supporting and operating large scale systems at enterprise level, continuously improving operational metrics. In other words, running a center of excellence with stability and discipline practices as a bedrock of continuous innovation.
If you are looking for a challenge and a sense of ownership and have experience running large scale data operations, including performing analysis on large scale data lake, EDW, low latency data delivery for operational reporting as well as analytical use cases - we are looking for you!
We have plenty of opportunities to make a difference for the business and for the Ops team in all aspects - from tech to processes to developing a Center of Excellence.
WHAT THIS ROLE WILL DO
Own end-to-end data investigation and analysis for the customer-reported issues
Perform data forensics of the User queries and derived the root cause for the problem and propose acceptable resolutions and implement them.
Build and maintain Inventory of ETL artifacts such as jobs, report, credentials, and dashboards
Monitor failures and deep dive into query and data issues
Define and implement operational best practices, observability, managing change and mitigating risk for enterprise data systems
Manage and support production processes for our ETL tools and BI tools running on large -scale low latency databases including Delta lake, S3, Teradata and Snowflake.
Develop automation for monitoring and operations observability
Help with the Migration of User queries and reports for the mission critical Teradata migration to Databricks
Identify opportunities to simplify the tools footprint and rationalize the usage and tools adaption
Work with our global workforce and ensure the quality of the work meets the customer needs
Triage business reported data issues and engaged with respective teams until the issues are resolved
Manage technical documentation and systems providing transparency in platform functionality using live meta-data and operational dashboards
WHAT THIS PERSON WILL BRING
MS degree in Engineering, Computer Science, Math or equivalent experience delivering proven business results
2+ years previous engineering experience working with global teams; at least 2 years of which should be as a data analysis in a SaaS, cloud, or technology services company managing data issues and analysis across multiple international time zones
Deep understanding of ETL and Bi tools running service delivery in a cloud. Familiar with cost control and optimization, effective use of cloud services, infrastructure as a service, system control, monitoring and alerting
Experience with technical stack which includes
Data Lake technologies like S3, AWS Data Lake, Databricks Delta lake;
BI Tools like DOMO, Cognos, Tableau, Business objects
Data warehousing tech like Snowflake, Teradata, Oracle EDW;
Experience supporting business analysis and forensics and issue triage
Strategic thinker with very strong focus on operational practices and service delivery
Highly self-motivated with excellent problem-solving skills
Manage multiple projects simultaneously with an appropriate sense of urgency
BENEFITS & PERKS
Our motto is Taking Care of Our Own through 6 pillars of benefits:
HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Live Nations policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
