Job Description
The US Consumer Analytics (USCA) Decision Science Team develops statistical tools and tool-driven optimization strategies for NA Cards and Retail Bank marketing programs in order to increase Customer Centricity, aiming to increase customer satisfaction and revenue growth. Within USCA, the Existing Customer Management (ECM) modeling team builds and manages predictive analytics solutions for key initiatives including Balance Transfer, Loan Products, Sales Growth, Product Upgrades, Deposits Optimization, Customer Retention, and others.
**Responsibilities:**
+ Serve as data science expert to support cross program optimization and strategy optimization analyses
+ Configure commercial and in-house marketing optimization software to achieve business goals
+ Generate insights and presentations to share important messages from optimization results with key stakeholders
+ Lead advanced computational solution evaluations, such as In-Database Computing, Python, H2O, Microsoft Azure. Transition existing processes into new and enhanced ones, based on cost benefit analysis
+ Work with technology team to maintain and improve in-house optimization solver including interface
+ Evaluate, including Digital, Retention, and Customer Service data
+ Be a go-to resource for configuration and execution question about pricing optimization and cross program optimization
**Qualifications:**
+ Advanced graduate level degree in Statistics, Operations Research, Computer Science, Mathematics, Physics, or a similar field required, a Ph.D. degree preferred.
+ 5-8 years of relevant experience
+ Significant experience with non-linear optimization techniques and machine learning
+ Strong programming skills in Python, SAS. Ability to learn other language related to optimization software quickly
+ Excellent analytic ability and problem solving skills
+ Must be a self-starter with strong work ethic, and with the desire to accomplish tasks with excellence
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Decision Management
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**Job Family:**
Specialized Analytics (Data Science/Computational Statistics)
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**Time Type:**
Full time
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
