Position Title:NetworkField Ops Tech (T3)

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the worlds most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.

Role

Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery. Perform and assist with the maintenance and configuration of all core technologies deployed.

Responsibilities

Install, Turnup, Test and Provision SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design.

Conduct and validate all testing of network equipment to ensure adherence to all Crown Castle Fiber procedures and equipment manufacturers specifications.

Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings. Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc.

Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers.

Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc. Report any and all defects to the Operations Manager and /or OSP Project Engineer.

Label and tag all equipment and cabling according to Network Engineering Diagrams.

Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer.

Participate in on-call rotation schedule for nights and weekends.

Perform other duties and responsibilities as required and assigned.

Perform both hardware and software updates and/or changes to remote site equipment as necessary.

Complete and maintain electronic records of work completed on various assignments.

Interface with customers and carriers in support of service delivery and assurance.

Work independently for extended periods of time.

Respond to Customer Troubles on 24-hour basis.

Work closely with the NOC, Sales, Engineering, and customers.

Education/Certifications

High school diploma or equivalent

Associate degree or equivalent work experience preferred

Valid Drivers license required

CCNA Certification (or equivalent) a plus

Experience/Minimum Requirements

Two (2)+ years of experience performing installation and maintenance of telecommunications equipment

Working knowledge of SONET networks and hardware, WDM networks and hardware, Ethernet 10/100/1000BaseT networks and hardware

Testing and delivering high speed telecommunications services

Operating variety of telecommunications test equipment

Other Skills/Abilities

Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs

Excellent organizational/administrative skills

Self-motivated team player

Excellent problem-solving ability

Solid written and verbal communications skills.

Work well in an unstructured environment.

Ability to thrive in a dynamic problem-solving environment

Ability to multi-task in a fast-paced environment

Customer service orientation with a strong problem-solving approach

Strong communication skills

Basic telecommunications experience/knowledge preferred

Organizational Relationship

Reports to: Manager Network Operations

Title(s) of direct reports (if applicable):

Works in the Public right of way, exposure to extreme weather, radio frequency, general public. Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hours, weekends, Holidays and On-Call Duty as conditions require.

May be required to travel and be away from home location, for extended periods of time.

Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Technician