Job Summary:

Director, Product Design - Sports

JOB DESCRIPTION

Location: London, United Kingdom

Division: Ticketmaster

Contract Terms: Permanent, 40 hours per week

THE TEAM

As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams day-to-day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get closer to their dreams. As a designer at Ticketmaster, what will you create?

THE JOB

As Director, Product Design - Sports, you will lead your team to create best-of-breed, next generation fan and client experiences for our Ticketmaster Sport business. You will provide product design direction and delivery strategy for short- and medium- term business priorities. You will craft, socialize, and activate your own product design strategy, research & brand vision, and manage design programs through strategic relationship building and alignments. You will interface with some of the biggest names in UK sports and world tournaments space and create white label solutions that can scale to teams and organisations with varying sizes and objectives.

You are accountable for the overall success of your products and team, as well as for all UX research & UI design process, quality & standards, and stakeholder management for your assigned areas. You will influence and coach your team members to achieve design excellence, ease of use, and excellent product performance.

WHAT YOU WILL BE DOING

Product Delivery, Strategic Planning and Alignment

Deliver best in class user experiences for our fans and clients.
Be accountable for all product design deliverables, processes, and standards in your assigned area.
Take complex business requirements and synthesize them into actionable design roadmaps and scalable, global UX & brand strategies
Increase position of influence and get buy-in from other parts of the business to activate vision/make vision into reality
Lead your team to conduct relevant research, generate meaningful insights and use it to inform and transform features into beautiful, intuitive, and conversion-optimised experiences
Lend an astute eye to concepts and elevate the quality of delivery in innovation, utility, value generation, scalability, composition, content, and attention to detail
Collaborate with and align goals, schedules, and processes with senior management, stakeholders, and cross-functional counterparts to meet aims and timelines of Ticketmaster successfully.
Develop clear and effective design project plans, including user research and design delivery schedules, for all responsible product areas.
Set clear expectations and communicate plans and progress explicitly and consistently with senior management, PMO, Product, Engineering and direct reports.
Apply critical thinking and rigour to ensure business, client and end user perspectives have all been accounted for and prioritised in context.
Ensure innovation, creativity and exceptional quality are part of the final and built solution.
Collaborate with Product Marketing to devise scalable product asset share and relevant brand systems.

Design Team and Infrastructure Management

Lead design requirements discovery and goal clarification workshops.
Understand and translate the short, medium and long-term vision and strategic business goals to direct reports.
Help stream leads plan and apply appropriate UX & Product Design methodologies to support product objectives. As such, coach all Product Designers to:

Plan and conduct user, market, and competitive research
Participate in and/or lead ideation workshops with cross-functional teams.
Produce user types, scenarios/journeys, flow maps and produce relevant artefacts & documentation (e.g. wireframes, storyboards, prototypes, presentations) to convey clear context & vision to stakeholders and to aid in accurate design decision making.
Use core information architecture and interaction design skills to take design deliverables through a full project lifecycle.
Conduct benchmark and validation usability tests and maintain a database of test subjects.
Conduct stress tests and design QA tests to ensure deliveries meet specifications.
Work with the Analytics and product management teams to ensure measurable design decisions are being made.
Manage and/or contribute to Marketplace Design System, appropriate product brand guidelines, etc.
Review, edit, and ensure all design artefacts are to exceptional standards and help and empower teams to achieve this on their own with minimal supervision.

Create and evolve standards, processes and programs to enable product success, to facilitate fluid workflow, and to set our team up for success;
Devise strategies on how to improve UX artefacts development and UX research methodologies to add value to the overall product design process. Lead team to effect this change.
Ensure that Ticketmaster visual identity is integrated sympathetically into features and ensure that visual standards are constantly benchmarked and evolved to ensure competitive edge
Collaborate with other Marketplace leads to manage and evolve Marketplace Design System

Team Growth, Development, Innovation, and Thought Leadership

Manage, pull up, and grow our bench of new design leaders and support them through tactical, day-to-day management and professional development challenges;

Coach stream leads how to lead and mentor their own teams.
Develop individualized professional development plans for direct reports and coach them through success.
Start establishing presence as an expert and evangelize product design through frequent and effective idea shares, communication, and storytelling
Develop strong relationships and establish position of influence with counterparts across the organization, beyond the immediate Product, Engineering and Design functions
Evaluate and evolve skills to stay relevant; keep skills fresh and be informed of best practices, technical trends and developments
Continually introduce new methods and tools to the team to keep team competitive and help Ticketmaster attract and retain world class talent
Get involved with external design community and participate in industry events and dialogue and start representing Ticketmaster in a professional capacity.

WHAT YOU NEED TO KNOW

Strong experience designing cross-channel, fan- and client-facing products at global and enterprise-scale. Experience with ecommerce and content management systems, non-negotiable. Experience with white label solutions desirable but not required.
Strong track record of delivering multiple concurrent projects on time and on budget
Proven experience in multi-stream team and line management, professional development and mentoring
Exceptional grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, visual design, interface design, mobile app design, interaction design, content strategy, brand development, etc.
Ability to think critically, to collaborate and to present ideas to senior stakeholders, clients, team members, product managers, and engineers
Ability to provide a range of innovative and compositionally strong product design vision/solutions directly as well as through team.
Degree in HCI, Design, Social or Information Systems Sciences beneficial
Expertise in industry standard wireframing and design tools such as Axure, Sketch, Zeplin, Figma, Adobe CS Suite, InVision, etc. expected
Solid understanding of capabilities and limitations of technologies that are used to create powerful user experiences including JavaScript, AJAX, HTML, HTML5, CSS.
Understanding of both Agile and traditional project management methodologies and the know how to deploy them at relevant contexts;
A strong understanding of best/tried patterns and current trends in UX/UI practices
Exceptional portfolio demonstrating strong problem-solving capabilities and systematic or strategic approach to cross-platform product design.

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:

Leadership - Evident leadership skills and/or potential
Innovative - Proactive in learning and being fluent in latest UX trends and technologies and manifesting/expecting that in the end solution
Accountability - Strong analytical and creative problem-solving skills
Communication - Excellent written, verbal communication and presentation skills
Strategic - Ability to work on multiple projects simultaneously and independently
Integrity - Precision and unyielding desire for excellence

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. #LI-JCK #LI-Hybrid

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

About Us

Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.