E-Commerce Specialist - Nordics
Location:
Copenhagen, Hovedstaden, Denmark
Requisition #:
22000ESU
Post Date:
6 hours ago
**Careers that Change Lives**
At Medtronic, you can expect a versatile area of responsibility in an internationally successful medical technology group with long-term training and development opportunities.
Our E-Commerce Specialist will be based within the Customer Care division within the Nordics. Good collaboration is required with regional offices and back-office in Customer Care teams, IT, Sales and Marketing teams, SAMs Remote engagement and OTC / ESTORE value streams.
**A Day in the Life**
The E-Commerce specialist contributes to all activities that drive increase of electronic ordering. The E-Commerce specialist plays key-role in cost savings and continuous process improvement, especially focusing on the quality of electronic ordering, perfect order and increasing touchless orders and invoicing.
Responsibilities may include the following and other duties may be assigned.
+ Communicating and pointing out value proposition of eCommerce business to Medtronic Business Partners, operating units and external customers
+ Responsible for monitoring the utilization of EDI via each BU for strategic accounts
+ Increase EDI rate and usage of all automized business solutions.
+ Enhancing knowledge of eCommerce trading with the Customer
+ Continuously improve electronic orders through root cause analyses using celonis data and CIC data
+ Drive touchless or one-touch order processing activities
+ Analyzing and monitoring customer E-Commerce capability
+ Identifies and implements solution in cooperation with customer / sales / CC Reps
+ Maintaining information flow between customer and MDT
+ First point of contact for Sales and Customer Care for requests on EDI operational issues.
+ Participant in eCommerce projects
+ Attends testing and workshops during development of eCommerce solutions Planning, development, and approval of test cases for new releases
+ Promotion of web portals and platforms
+ Presents results and solution after optimization (to improve performance and reduce costs)
+ Attends eCommerce meetings events determined by the EDI Supervisor
+ Partner with our EDI suppliers to get the best service
**Must Have: Minimum Requirements**
+ Up-to-date eCommerce knowledge of best practices for customer and operational solutions.
+ Minimum of 3-years job experience preferable in Customer Care or Technical departments
+ SAP-User Knowledge or other ERP-systems
+ Good knowledge of MS Office Package (esp. excel, power point)
+ Good commercial understanding
**Nice to Have**
+ Basic understanding of EDI and PEPPOL
+ Customer and Service focused
+ Sales sensibility
+ Proactive personality
+ Goal and solution minded
+ Able to work in structured way and well organized
**We Offer**
We offer a competitive salary and benefits package to all our employees:
+ Flexible working environment
+ Annual Incentive Plan % depending on company results
+ Pension scheme and group discount on healthcare insurances
+ Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
+ Employee Assistance Program and Recognize! (our global recognition program)
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
When joining Medtronic, youll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career.Read more about Top Employers (https://www.top-employers.com/en/certified-top-employers-search/) .
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary.**
**Your Answer**
Is this the position you were waiting for? Then please apply directly via the apply button!
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
