**Job Description Summary**
GE is actively seeking experienced support engineers to join our growing Customer Support team for GE Digitals software solutions. As part of this role, you will be working proactively with tools and monitors to improve availability and health of GE Digitals software solutions.
If you are excited about the opportunity to learn and work on software solutions, enjoy trouble shooting and solving complex problems, consider the opportunities to join GE Digitals global support organization.
**Job Description**
**E** **s** **s** **en** **t** **i** **a** **l** **R** **e** **s** **pon** **s** **i** **bi** **li** **t** **i** **e** **s**
The job entails proactive monitoring and routine evaluation of GE Digitals advanced analytics based
solutions.
As Support Engineer you will be:
1.Responsible for delivering proactive Support for various GE Digitals advisory solutions within the scope of a typical Customer Support and Services Agreement.
2.Daily review of advisory reports, alerts, monitoring dashboards and support analytics to maintain high level of system availability.
3.Troubleshoot and resolve system issues. Proactively identify system failures, fix issues and provide detailed root cause analysis reports.
4.Troubleshoot and resolve data communication failures within defined service level agreement.
5.Creating, maintaining, migrating and troubleshooting Linux/Windows shared / virtual / dedicated servers.
6.Set up virtual machine, troubleshoot and resolve remote desktop/server connection issue. should be able to handle problem related to data flow/migration from virtual network/client server.
7.Escalation management during critical events/application outage.
8.Maintain regular customer contact and call logs.
**Q** **ua** **li** **f** **i** **c** **a** **t** **i** **on** **s** **/** **Re** **qui** **r** **e** **m** **e** **n** **ts**
1.Four (4) Year Degree in Computer Science/Engineering or related disciplines.
2.Up to 3 years of experience working in software/IT industry with emphasis on development/network systems/infrastructure/Production Support.
3.Knowledge on system architecture, security, remote server.
4.Hands on experience with distributed and/or enterprise applications.
5. Knowledge of front-end and back-end programming language Python
6. Ability to manage code migration, document configuration changes, and monitor performance
7.Ability to take care of server environment, which includes installing new servers, taking out servers, and fixing issues with existing servers
8.Good understanding of patching tools and security vulnerability scanning and resolving vulnerability issues.
9.Debugging/troubleshooting skills using SQL queries.
10.Strong understanding of support processes handling tickets, monitoring, processes, and metrics
11.Ability to solve complex problems independently.
12.Maintain SLAs through the implementation of proactive issue detection and reporting.
13.Able to prioritize in complex, fast-paced environment.
**Des** **ir** **e** **d** **C** **ha** **r** **a** **c** **t** **e** **r** **i** **st** **i** **c** **s**
**T** **e** **c** **hni** **c** **a** **l Ex** **pe** **r** **t** **i** **s** **e** **:**
1. 1-3 years of experience in sustainment engineering, technical customer support, or software development
2. Hands on operations experience with multiple application, OS and network level support
3. Practical experience of Windows Server, SQL Server, IIS and networking
**B** **u** **s** **i** **ne** **s** **s A** **c** **u** **m** **e** **n** **:**
Ability to communicate effectively with technical and non-technical communities
**Pers** **ona** **l** **A** **tt** **r** **i** **bu** **tes** **:**
1. Ability to influence and build strong relationships with peers and senior managers in various geographical locations
2. Strong analytical, planning and organizational skills to manage multiple tasks and processes effectively
3. Focus on customer satisfaction and ability to work well with a team
**Additional Information**
**Relocation Assistance Provided:** No
