Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experience has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubbs reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an engineers of everything mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.

The vision for this role is to utilize your coaching and communication skill and your expertise in agile to help evolve Chubbs current business processes to a more streamlined, effective and outcome-based process that reflects our customer needs and the workflow that best serves those needs.

The end of the document contains a glossary with key terminology for reference.

Profile of the Ideal Candidate

Capable of facilitating teams and leaders in agile methodologies, and continuously finding opportunities to empower individuals in their roles, foster collective ownership, and unlock team performance

A coach and mediator, possessing multi-modal communication styles; having the ability to deliver constructive feedback and not afraid to escalate impediments to leadership

Delivers creative ideas on how to engage everyone, self-motivated to help the team reach their goals; willing to roll up sleeves and execute alongside peers

Does not feel the need to be the star of the show: the teams success is your success

Communicator who doesnt speak in platitudes or generalities; advocates for specific interventions with impact of those interventions in a clear and compelling way

Knows how to balance what good looks like with the pragmatic realities of deadlines and constraints

Champion the establishment and continued use of DevOps best practices

Coach who models the way and inspires others as an agile change champion; you are resilient, pragmatic, and empathetic

What You Will Do

Drive adoption of Agile processes and culture in the organization, focusing on ways of working, tools, and mindsets (can coach up to 4+ teams, depending on complexity)

Coach and support the product owners, team members, and others in learning and living effective Agile practices, lead or facilitate Scrum ceremonies, facilitate gradual team adoption and independence through transparency, retrospectives, interventions, and adaptation

Help drive the team to bring value forward leveraging a wide variety of techniques including OKRs, MVP mindsets, test and learn, dark launches and more.

Seek to deeply understand the business and technical context in which your teams operate so that you can help them understand what solutions are more valuable than others

Bring an ownership mindset to the solutions your teams are supporting, including technical solutions that are maintainable and scalable as well as robust business process ideas to aide swift and efficient adoption of changes

Shield the team from external interferences and ensure the team is fully functional and productive

Remove or escalate impediments (e.g., cultural barriers, logistic challenges, coordination with other teams) and foster close cooperation and communication across all team members to ensure the teams are functional and productive

Continuously seek to track and improve team velocity and performance by promoting joint accountability for results

Increase the overall agile maturity of the organization by nurturing agile practices and principles, instilling Agile mindset in teams through conversations, coaching, and role playing

Work with other members of the Agile practice to promote the Chubb agile culture, support defining and deployment the Chubb Agile playbook across the organization

We Are Looking For

Foundational Skills:

Brings high-energy, passionate outlook of the role and can influence those around them with different techniques

Able to build a sense of trust and rapport that creates a comfortable, effective workplace and enables conflict resolution

Strong communication and presentation skills, coaching and teaching agile methodologies to teams and leaders, explaining the reason behind ceremonies, and encouraging team members to rely on each other

Prior experience working with senior executives and proven ability to effectively communicate and influence senior executives in decisions critical to adoption and implementation of Agile practice

Experience with large-scale software delivery and/or Agile transformation at scale in large enterprise.

Technical Skills:

Experience in Agile Development, with specific Agile Coaching experience, or Agile lead experience

3+ year Working Knowledge of software engineering practices (e.g. XP, BDD, DevOps, Test Driven Development, Automated Testing)

5+ year implementation experience with Agile techniques: Scrum (backlog management, planning, retro, reviews), Kanban, value stream mapping, design thinking, empathy mapping, customer journey mapping, design thinking, defining MVPs and roadmaps

3+ years successful software development and launches using Scrum/Kanban in role as Agile Coach, Product Owner or agile lead

Understand DORA metrics and their impact on DevOps in the enterprise

Education

Bachelors degree/University degree; preferably in business or related field (Computer Science Background is a plus).

Agile certifications (Scrum@scale, CSM, ICE-AC, ICP-ACC, PSM I, PSM II, SAFe)

Glossary of terms

Agile: An iterative way of working and developing software that manages work by breaking it up into smaller chunks. It involves constant collaboration with the team, stakeholders and continuous improvement at every stage. Once the work begins, teams cycles through a process of planning, executing, and evaluating.

Customer Journeys: Is the visual storyline that encompassesall the experiences that customers go through when interacting with a companys business offerings (e.g., products, services). Instead of looking at just one part of a transaction or experience, the customer journey considers the end to end experience of the customer.

Design thinking: A human-centered approach to problem solving in which we seek to understand the user, challenge assumptions and redefine problems in an attempt to identify alternative strategies and solutions that are not initially apparent.

Domain: Collection of teams accountable for the end-to-end delivery of outcomes related to a specific customer journey or mission

Journey Map: Diagram or visual representation of the experience an individual goes through to complete a goal.

Minimum Viable Product (MVP): A Minimum Viable Product is the smallest increment you can build and deploy that delivers customer value.

Objectives and Key results (OKRs): A collaborative goal-setting methodology used by teams to set challenging, ambitious goals with measurable results. OKRs allow you to track progress, create alignment, and encourage engagement around measurable goals.

Sprint: A short, time-boxed period when a team works to complete a set amount of work (e.g., 1-2 weeks), where all team members are working towards the same goal.