Job Summary:
Company: Cuffe and Taylor
Department: Ticketing
Location: Preston (plus remote working)
Reports to: Head of Ticketing
Working Hours: Permanent, full-time (plus evenings and weekends for events as required)
Role Description
To maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing inventory, ticket agents and allocations.
What its like to work in the Team
The Cuffe and Taylor team are a group of driven individuals with the ability to deliver large scale stadium tours, multi night festivals and many theatre tours running throughout the year all hosting artist such as Rod Stewart, Kylie, Noel Gallagher, Little Mix to name only a few.
We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.
Who you are
Competencies / Skills / Knowledge / Experience
Demonstrable knowledge and experience of live event ticketing gained in a Box Office, ticket agent or, ideally, promoter environment
Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level
Previous experience of managing event ticketing and allocations would be desirable
Ensuring all ticketing systems, reporting and processes are followed and up to date
Ensuring tasks are completed within agreed time frames
Great attention to detail ensuring the accuracy of information across reports and event set ups
Identifying opportunities and summarising challenges for the management team and promoter to instruct actions
Identifying areas of improvement for department efficiency
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
Proactive and demonstrates initiative, drive and commitment to achieve objectives
Uses interpersonal skills to establish excellent rapport and working relationships
Self-motivated and takes ownership for personal and technical skills development
Well organised, deadline-focused and adept at prioritising workloads. Used to handling multiple projects at a time.
Combines analytical thought with creativity to excel at problem-solving
Maintains good commercial awareness and understands business drivers
What the role includes
Liaise with Promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Cuffe & Taylor concerts including theatre, arena and stadia tours (and potentially festivals and other events)
Prepare events for on-sale by confirming and configuring event details including:
manifests, seating plans, price structures
marketing partner, artist / fan club, record label and other presales
internal, VIP, ticket agent and other holds and allocations
booking fees, rebates, ticket text, stock and fulfilment
reporting schedules with venues and agents
Administer events in EOS (our in-house event operating system) and maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations. Liaising with the marketing team to create and manage ticket offers as part of marketing campaigns
Produce biweekly sales reports for all shows plus any adhoc reporting required. Finalising shows upon completion of events.
Work on-site at outdoor events (potentially including festivals) as required; including weekends and evenings and overseeing and/or staffing Box Office operations
Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate
Any other reasonable ad hoc duties
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#CuffeandTaylor
The Company
Cuffe and Taylor is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: 11th September 2022. We reverse the right to close applications at any time.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
