Position Summary

This position will be responsible for customer technical supports towards on-going projects. Samsung Processors & Companion devices product for Automotive Business are leading in the Automotive industry. As this position will have direct contact with customers, a must-have is an excellent communication skill.

Role and Responsibilities

KEY ACCOUNTABILITIES:

• Technical Design-in

• Conduct technical meetings with customers in order to promote new products and address technical issues

• Conduct technical meetings with customers along with customers' Way of Working

• Deliver product roadmaps, features, and value propositions to customers

• Track projects and anticipate customers requests

• Identify and communicate current and future customer needs and customers technical requirements

• Drive development and quality teams to fulfil customers requirements

• Provide technical supports throughout the product lifecycle from promotion phase to the end of production

• Responsible for testing, debugging, delivering, guiding, documenting on SW deliverables

• Software deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming language

• Technical support can be remote support or on-site support at customers' locations

• Work closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issues

• Conduct training of sales and marketing employees (product; technology; process; packaging; systems)

Skills and Qualifications

PROFILE REQUIRED:

• Master of Science degree or equivalent in electronics, physics or related areas

• 5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supports

• Experience in embedded system, C language, device driver or middleware in Linux/Android

• Experience in Bootloader, QNX, Yocto, C++, Python and Java is a strong plus

• Experience in Agile process, DevOps, CI/CD is a strong plus

• Self-starter with ability to work under minimum supervision

• Assertive, determined, flexible and creative personality

• Strong customer orientation

• Ability to work in a multi-cultural environment

• Persuasive and professional presentation skills

• Very good communication skills and ability to negotiate at all levels

• Very good written and spoken English additional languages are a plus

• Experience in Automotive Semiconductor business is a strong plus

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