JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
Ensure at all times operating principles are being adhered to:
Clean - Keep all areas clean and pristine.
Safe - Follow all safety policies and procedures.
Friendly - Get to know our guests and build genuine relationships with them.
Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.
Use the "WE CARE" formula to deliver the best experience to our guests:
Welcome - We treat strangers like friends and friends like family.
Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
Comfortable - We provide a safe, relaxing and inviting environment.
Appreciated - We recognize the full value of our guests.
Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
Entertained - We strive to deliver a valuable, enjoyable and delightful experience.
Adhere to department service standards of being accommodating, accurate, and attentive.
Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions.
Responsible for the supervision and performance of the Brew Brothers FOH restaurant staff to ensure exemplary guest satisfaction.
Assist and advise other departments and company personnel, as necessary, to assure the successful performance of the restaurant and the company overall.
Ensure employees are meeting the standards taught in training by the Manager.
Review staffing levels daily to maintain and control costs reflective of business levels while ensuring maximum guest satisfaction.
Assist manager with all sanitation and nutrition practices in restaurant to ensure outlet meets or exceeds said practices and requirements.
During operating hours, coordinate all FOH activities including but not limited to greeting, seating of guests, dining room service, FOH interactions to achieve the best food and service experience for the guests.
Responsible for evaluating, coaching and counseling to develop employees and build a cohesive team in the restaurant that will provide superior service to our guests.
Assist management in maintaining cost through proper controls, inventory control and ordering as set forth by standards and practices.
Completes all company-required training within designated time frames.
Performs other duties as assigned.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
Must have the ability to lift up to 50 lbs without assistance
Must be able to stand, lift, twist, and bend as necessary throughout the shift
Shall be able to move effectively and efficiently around restaurant to effectively monitor all employees.
Available 24 hours a day, 7 days a week, varied work schedules and holidays.
Mental Demands:
must be able to work well with others
must have basic reading and math skills
must be able to maintain focus on the task at hand
must be able to maintain a calm and pleasant attitude in high stress situations
must have appropriate social skills and enjoy interacting with the public and coworkers
must have basic computer skills
Work Environment:
Able to work in a brightly lit, smoke filled casino environment with above average noise levels and varying temperatures.
MINIMUM QUALIFICATIONS
Education: None Required
Training/Experience:
2 or more server experience needed
1 year leadership experience preferred
Job Knowledge:
Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, copy machine, touch screen POS, and kitchen equipment.
Ability to assist manager in programs and processes to reduce lost time injuries.
Ability to observe and give appropriate feedback on the actions of staff and document if necessary any courses of action.
Ability to communicate effectively with guests and all levels of employees through written and oral reporting.
Ability to move effectively and efficiently around restaurant floor and restaurant kitchen so as to be able to observe and interact at all tables and areas of operation.
Ability to analyze and interpret operation results, solve problems, perform duties under pressure and in an interruptive environment.
Willingness to assume overall responsibility relative to the performance of O&H in the absence of the manager.
Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
Availability to work 24-hours hours a day, 7 days a week, varied work schedules and holidays.
Proficient in all aspects of fine dining service.
Must have a strong Wine/Beverage knowledge for a fine dining restaurant, including wine service and pairing.
Other:
Must be able to receive and maintain all required certification.
Must complete all required company training.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
The employee in this position is responsible for providing superior service to both internal and external guests. The F&B Supervisor is also responsible and accountable for the daily operation, and direct management of restaurant operations. This position is responsible for learning and communicating the various policies and procedures of the company that are required for the success of the restaurants.
