The **Head of Site Reliability Engineering / DevOps Senior Lead/ Site Reliability Engineering Lead (SREs)** is a senior position that manages a portfolio of **10+ CSI apps** supporting key critical client impacting / facing processes such as account / product onboarding , revenue management and forecasting, sales forecasting, finance reporting, pipeline management and ICG business development.
We count on our site reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their goals. As we expand our offerings and users, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time. Systems approach and solution attitude is key to this role.
Specifically, we are searching for someone who brings fresh ideas, processes and alternatives for automation that demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.
**Responsibilities:**
+ Be creative and passionate, driven by a desire for innovation and creation of an amazing client experience smart risk taking outside the box thinking.
+ Builds talent and develops teams including celebrating excellence, initiative, and courage; actively looks to recruit highest level talent.
+ Enables economic value and positive social impact for clients, companies, governments, and communities.
+ Works collaboratively and encourages others to achieve the best results for our clients.
+ Thinks globally while acting regionally to promote alignment of overall strategy across regions.
+ Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo.
+ Stays up to date with industry trends and brings industry knowledge to Citi while exemplifying a transformational mindset.
+ Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ The ideal candidate will possess **15+ years of progressive senior technology leadership** experience leading transformational technology efforts, ideally in the financial sector or mid-size Fintech companies. Significant **transformation experience** in other industries will be valued as well. If not, someone who has worked in a **global, matrix environment and has experience with a complex dispersed server community.**
+ Track record of driving digital technology programs and driving adoption of the capabilities in the markets.
+ Should have progressed up through **application development as well as had application management experience.** Should have insight to understand where there might be issues, how to change them and potentially automate it.
+ Should have knowledge of **Linux, UI, and middleware** .
+ Proficiency in dealing with multiple senior stakeholders including Executive Committee, Business and Function Heads at Global, Regional and Local Levels.
+ Superior Change Leadership and people management skills.
+ Forward looking with high levels of flexibility and ability/preference to work in uncertain, ambiguous, and constantly changing contexts.
+ Strong credibility, influencing and Leadership skills. Proven ability to sell an idea and influence direction; outstanding negotiation and communication skills.
+ Proven sound judgment and integrity. Track record of operating in the best interest of all stakeholders, effectively managing risk-rewards with the highest ethical standards.
+ Exceptional ability to engage with assigned teams, manage them through specific deliveries & clear goals, and create collaboration to achieve results.
+ Vocation, speed and drive to successfully transform a large financial company facing a new competitive landscape.
+ Capable of thinking strategically and being able to execute tactically. Ability to multi-task effectively in a high-volume, high-speed environment.
**Additional Job Description:**
+ This Rolewill provide a formalized approach to managing the site reliability engineering of large ICG platforms that are impacting clients ( external / internal ) globally and hence need a disciplined approach that will maximize the value of these collective assets ( 10+ CSI, 10000users, 100+ features / functions / reports that are client impacting and time sensitive ).
+ The productivity of the users is reliant on a stable and reliable infrastructure suite. This function will lead a team that will provide this capability formally and also ensure adequate support is provided to the development team to achieve the same in the context of their development toolset.
+ Embed into application teams on a rotating basis.
+ You will help organize, secure, and automate existing infrastructure and deployments.
+ Develop new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security.
+ Adapt existing capabilities to the team's specific circumstances, technology stack and business requirements.
+ Learn from applications internally developed best practices and help adopt them across the organization as new capabilities.
+ Serve as subject matter expert providing direction.
+ Implement, monitor, and maintain CI/CD frameworks.
+ Prove and iterate capabilities by applying them to real world applications.
+ You will work closely with developers to provide feedback and drive operational improvements within our products and operations infrastructure.
+ Take part in post-incident review and help guide changes to avoid future incidents in a blame-free post-mortem.
+ Influence a culture of Site Reliability Engineering. Engage in training and mentoring to help develop other engineers with SRE mind set.
+ Reporting on key performance (SLA) including Major Incidents, major projects.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Education:**
+ Bachelors degree/University degree or equivalent experience
+ Masters degree preferred
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**Job Family Group:**
Technology
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**Job Family:**
Applications Development
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**Time Type:**
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
