DC-Washington, DC, Help Desk Tier II Washington, DC MUST: Active Public Trust required Experienced Help Desk Specialist 3+ years of Tier 2 Technical Support working knowledge and applied experience Must have hands on experience in troubleshooting and resolving IT issues on desktops/laptops Experience with Windows 10, MAC OS 10.12 and newer, O365 applications, Adobe Acrobat DC Pro , Active Directory, Wireless Devices