Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Position Title: Implementation Specialist II

Reports To: Director, Implementation

Department: Sales

Preferred Location: New York (Remote)

Additional Locations: United States (Remote)

Job Summary

The Implementation Specialist II plays an essential role in providing onsite implementation of award-winning products to clients in the healthcare, government and enterprise industries. This position requires frequent travel within the U.S. and Canada, good project and time management skills, and excellent communication skills to represent the leading interpretation company in the world. The right candidate is organized, self-disciplined and highly motivated to be a part of a global team that creates transformation and meaningful experiences for our clients.

Essential Job Functions

• The Implementation Specialist II is responsible for coordinating and leading moderately complex implementation projects

• Works with external clients in the implementation of technical systems, software, hardware or solutions

• Supports the business continuity of the Company and LLS clients as an essential worker

• Conducts in depth client research to understand business needs

• Leads meetings and drafts meeting recaps based on own notes and notes from support specialists, if available

• Evaluates client needs, develops plans that support business processes

• Keeps track of and documents all client implementation activities in SalesForce

• Identifies gaps and opportunities for the implementation process through client assessments

• Defines implementation plans for clients and executes the plan

• Drafts, reviews, finalizes and submits implementation plans and reports to clients

• Drafts standard materials, decides on type and quantity of equipment and enters orders in Salesforce

• Coordinates all logistics for the roll out of products (equipment arrival, travel, schedules, etc.)

• Inventories, installs, tests and troubleshoots equipment in the field

• Provides training and end-user support (onsite or remotely) during and after the implementation process and completes proper documentation

• Leads the whole team and coordinates all logistics remotely or while at the client's location and assigns a lead per team. Also responsible for maintaining an organized staging area, by handling trash disposal, and managing any old equipment

• Participates in special projects as assigned

Qualifications

• Bachelor's degree preferred, requires 3 to 4 years of related experience

• Intermediate proficiency in MS Word, Excel and Power Point

• Excellent verbal and written communication skills

• Intermediate project management skills

• Strong organizational and analytical skills with high attention to detail

• Good public speaking and interpersonal skills

• Ability to work flexible shifts and weekends to accommodate customer needs and requests

• Excellent troubleshooting and creative problem-solving skills

• Good follow-up skills; the ability to understand and develop the "big picture"; adaptability to process changes; and a strong sense of importance and ownership

• Self-motivated, self-directed and think and act independently while also being team oriented

• Knowledge of the interpretation and translation industry preferred

• Work experience in the healthcare industry preferred

• Experience with Salesforce preferred

Physical Activities

• Constantly talking and moving to provide hands-on training and demonstration of equipment

• Walking, standing, kneeling and bending while onsite at customer locations to prepare, deploy and install equipment

• Must be able to lift up to 45 pounds

Other Requirements

• Travel by plane and/or car is required up to 85%

• Valid driver's license with satisfactory driving record

• Must have a valid US passport and/or Permanent Resident Card

• Ability to work in hospital's clinical and support areas, by interacting with staff and installing interpreting equipment in the hospital premises including patients' rooms

• Must be able to wear personal protective equipment (PPE), including but not limited to N95 masks, as prescribed by the client and local agencies

• Must be able to comply with mandatory health screening requirements, in addition to other rules and regulations, as prescribed by the client and local agencies

• Must be able to receive booster shots and vaccinations, including but not limited to the COVID-19 vaccination, as prescribed by the client and local agencies

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)