Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Our location in Lake County, IL, currently has an opportunity for an IT Service Manager. The IT Event Service Manager will be an overall, effective manager, communicator, and leader in the space of Conferencing and Events.  She/he will be a proven service leader, able to conceptualize, plan, document and communicate effectively with all levels of an organization from end user to executive leadership.  The correct candidate will possess energy, develop value-added service definitions, have a passion and deep knowledge of the evolving conferencing / streaming / meeting / collaboration industry, and help lead change.

What You’ll Do

• Own the live streaming, online meeting, virtual event suite, the long-term vision, the roadmap, and quality assurance (Media Platform, Microsoft Live Events, Teams Meetings, WebEx Meetings, WebEx Events, etc.)

• Manage the life cycle of our streaming, online meeting and virtual event suite of services

• Operate as primary point of contact with vendors for day-to-day interactions on solution delivery

•  Understand and communicate to vendors near term (less than six months) forecast for solution delivery services for infrastructure programs

• Monitor and track event delivery execution (quality, cost, milestones) for services

• Participate in measurement of project benefits achievement for live events under the guidance of management

• Identify service or project issues for infrastructure programs and escalate them as appropriate after working with ITEs, Enterprise Architecture, and Supply/Vendor Management teams as necessary

• Partner with production teams and IT teams to assure each event runs smoothly on Abbott’s infrastructure

• Serve as the escalation point for IT tickets and help reduce and prevent issues that create problems

• Assist with documentation to help with user support and internal IT cross-training

• Consult with IT and internal customers as a trusted resource in proposing technology solutions

• Set up, test, and maintain end to end workflow for streaming events

• Act as a subject matter expert for streaming, meeting and collaboration tools, including keeping current with industry trends, vendor roadmaps, and platform features

• Support internal and third-party engineering teams to assure projects get done on time

• Collaborate with peers to define and implement best practices for service management and support across a multi-time zone office footprint

• Monitoring and operations of live streaming events across platform

• Ensure compliance with release management and change management practices under the guidance of management

• Role may evolve to have direct reports

Skills

• You are a team player and have a collaborative approach and ability to work with distributed, cross-functional teams.

• You have effective written, verbal, and visual communication skills.

• You can explain complex ideas simply

• Proven specific knowledge of product platforms used for infrastructure programs

• Clear thinker who anticipates and develops strategies for anticipated future consequences and trends, follows the industry

• Copes with change and works effectively without having the total picture

• Knows how to organize people and activities into an efficient work flow

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelors Degree  

• 6+ years working with live online events, RTMP streaming, and Virtual Conferencing.

• 6+ years working beside Networking, Hosting, and other IT infrastructure teams.

• Development and adherence to production workflows.

• Experience producing events using “One to Many” virtual event delivery software (Webex live events, Teams Live Events, Socio, On24, INXPO, Media Platform, YouTube Live, etc.)

• Running products at various stages of maturity, from legacy to greenfield.

Preferred

• 6+years as a Service Manager in a global environment.

• Experience using best practices for tracking and managing API permissions and integrations.

• Experience working directly with the end user at all levels of the organization including executive leadership

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance

• Financial security through competitive compensation, incentives and retirement plans

• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

• Paid time off

• 401(k) retirement savings with a generous company match

• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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Travel: Yes, 5 % of the Time
Medical Surveillance: Not Applicable
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)