Position Summary
Samsung is the global leader in consumer electronics and the core components that go into them. It produces products found in every room of the home, from televisions, washing machines, ovens and microwaves to televisions, vacuum cleaners and of course, smartphones. Samsung is now on a mission to embedded AI within all of these devices, while also seeking to invent the next generation of consumer products that AI can enable. To accomplish this goal in 2018, Samsung established seven new AI labs around the world, selecting Cambridge to be the home of one of these elite new institutions. Now in its fourth year of operation, the Cambridge lab performs world-class blue-sky AI research with an open and collaborative approach to science. The lab publishes its results in top scientific venues and releases open source code and datasets to facilitate engagement with the wider academic community. In service of our larger mission to Samsung consumers, the Cambridge lab has also been successful in transferring some of the technology developed in-house into the hands of users. Through collaborations with other parts of the company, techniques and AI models developed in the lab are now used by millions of consumers world-wide on Samsung platforms, such as the Galaxy smartphone.
Current scientific interests of the Cambridge lab are diverse and include the following research areas: video understanding, AutoML, action recognition, robotics and planning, neuro-symbolic models, meta-learning, domain adaptation, foundation models, on-device AI, unsupervised and self-supervised learning, efficient reasoning, speech recognition and audio modelling, and federated learning.
Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.
Role and Responsibilities
Samsung AI Center Cambridge (SAIC-C) urgently requires on a contract basis an IT Support Staff member who is primarily will be performing 1st level IT support focused on low-to-mid level technical support to a dynamic AI research lab. Research activities are very dynamic, and this role will be a key person in enabling researchers to remain productive and assisting a variety of experiments, demonstrations, and prototypes to be possible in a corporate IT environment. Each day will be different, and this role is critical to the success of the lab as whole. The IT support staff member will work together with the on-site Senior GPU HPC expert to keep the full range of systems and services running.
While the core role requirement will be on 1st level IT support, we are also interested in an individual with flexible skills and an inventive attitude to the job as this will be in-keeping with the research tone of the center. Additional activities of this person include: standing up and maintaining system services used by researchers, debugging and developing work-around solutions that enable exotic research equipment to function with a carefully controlled IT environment and the simple coding solutions that can simplify the daily life of researchers and other staff when they need to use quirky internal systems and tools.
Skills and Qualifications
Key responsibilities for IT Support Staff Engineer:
Setup and configure Windows laptops
Setup and deploy Linux Desktops
Proxy troubleshooting and rule management (GUI)
Troubleshooting Windows, Outlook, etc
Firewall rules management (GUI)
Induction sessions for new starters
Asset management (Service Desk Portal)
Use of IT Helpdesk platform to log or respond to incidents/requests
Account creation and management
Samsung Security Tools management (NASCA, ESCORT)
Write How-To articles for people FAQs on confluence
Provide one-to-one assistance where required
Use a variety of monitoring and management tools, and overall health of desktops
Participate and contribute to planned changes which are required in BAU and for improvements
Proactive Incident investigation on affected systems
Direct investigation of incident root cause and provide users with updates
Coordinate with the Centres IT Engineer for testing changes on systems
Ensure availability of IT stock to support the requirements of the Centre
Ability to work as part of a small team and liaise with other teams
Essential skills required for the IT Support Engineer:
Essential
Windows OS / Linux OS
Symantec Antivirus
PC Installation and Setup
PC troubleshooting, Windows and Linux in corporate environment
AD (Basic)
TCP/IP, DHCP, DNS
Firewall understanding
Proxy understanding
anaconda / pycharm / cmake
Desired
Linux sysadmin
Python / Bash scripting
Git
Tensorflow / Pytorch
ITIL foundation certificate
Preferred background:
Experience/interests in machine learning environment
Computer Sciences Graduate or equivalent
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the worlds leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).
