Position Summary:
Responsible for resolving routine to moderately complex problems or issues. Respond to client requests and provides troubleshooting assistance and support related to hardware and/or software issues. Listen to the client situation, ask appropriate/relevant questions, run diagnostic tests, isolates the problem, determines solution and/or fix needed to resolve the issue and implements the solution. Log all IT issues in the tracking system. Work on IT projects as assigned by the IT Support Manager. Complete all tasks with a positive, customer-service oriented attitude.
Responsibilities:
Comply with (and actively promote) all Safety policies and procedures including reporting all accidents, incidents and near-misses to ensure adherence to our Number One Core Value “ Safety first, in everything we do.
Provide day-to-day support of company hardware, software, and systems.
Provide a best-in-class experience for all end users.
Install hardware, software, and peripheral equipment, following design or installation specifications.
Thoroughly document all service requests or incidents in service desk systems in accordance with IT policies and procedures.
Work in conjunction with Team members in analyzing, troubleshooting, and resolving hardware/software and basic network support issues.
Schedule and install updated hardware and software applications.
Perform preventative maintenance on computer equipment.
Contribute to the development and follow standard service desk procedures and protocols.
Work on various IT projects as assigned by IT Support Manager.
Act as Subject Matter Expert (SME) for all Middlesex Software.
Perform other duties and responsibilities as assigned.
Qualifications:
Bachelor\u0027s degree in computer science or a related field preferred; or equivalent combination of education, certification, and experience.
IYIL Foundation, CompTIA A+, and /or M365 Modern Desktop Administrator certification preferred.
Familiarity with service desk practices, ITIL, and ticket systems.
Experience with remote troubleshooting.
Experience supporting Office 365 productivity suite.
Experience with PowerShell, Azure, APIs, or troubleshooting dataflows are a plus.
Knowledge of Active Directory.
Working knowledge of Windows operating systems.
Working knowledge of multi-function printers (HP, Canon, Ricoh).
Knowledge and experience of customer service best practices.
Excellent time management skills and ability to work independently.
Occasional domestic travel or late shifts when necessary.
Able to work on active construction project sites.
Ability to lift 50lbs.
Necessary Attributes:
Must possess the ability to adapt to different personalities and management styles.
Team player and with excellent interpersonal skills.
Self-starter with excellent verbal and written communication skills.
Reliance on experience and judgment to plan and accomplish goals.
Dedicated, organized and hard working.
Strong commitment to success of all.
Possess a strong work ethic.
Demonstrate the upmost professionalism in how you represent yourself.
Show quality in everything you do.
Lead with integrity while producing high quality work.
The Middlesex Corporation is an €œEqual Opportunity Employer€”Minorities, Females, Veterans and Disabled Persons€
SAFELY Building America€™s Infrastructure Since 1972
Robert W. Pereira founded The Middlesex Corporation (TMC) in 1972. Through his vision, drive and commitment to Safety, Quality and Excellence, the organization, now encompassing various companies throughout the United States is a leader in the heavy civil construction and paving industries. This year, The Middlesex Corporation was ranked by ENR as the 222nd largest contractor in the country out of more than 35,000 construction companies and 50th of the Top 50 Domestic Heavy Civil Contractors. The Middlesex Corporation is headquartered in Littleton, Massachusetts with regional offices in West Haven, Connecticut and Orlando, Florida.
The sustained success is a result of the Leadership and Team Members living the core values ofSafetyfirst in everything we do,Qualityin all we offer, Integrity in the way we act and do business,Professionalismin how we represent ourselves and the company,Strong Work Ethicthat produces positive results, andCommitmentto the Success of all Team Members and Stakeholders.
Our Goal is to sustain our exemplary Safety record while growing into a diversified €œTop 100 ENR Company€ and being recognized as €œOne of the Best Places to Work.€
Please see HR for information on physical demands and work environment of this job.
Team Member Competitive Benefits:
401k Savings Plan with 25% Company Match
Health/Vision/Dental Insurance
Life/Disability Insurance
Paid Vacation/Holidays
FSA
Voluntary Benefits
Health Care Advocate
Tuition Reimbursement
Training
Team Member Referral Program
Please complete the employment application for consideration of employment with The Middlesex Corporation.
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, disability, national origin, veteran status, sexual orientation, or other legally protected status.
