We currently have multiple opportunities from Intermediate to Senior roles.
United States - Work from Home
Job Description
Software Engineer: Express Scripts is looking for development expert to develop voice, text and chat solutions in the contact centers. This includes support of all inbound/outbound multimedia applications, corresponding business transactions and some production support.
ESSENTIAL FUNCTIONS:
Define multimedia requirements with the business. Build, configure and implement applications utilizing following technologies: Java, Spring Boot, Hibernate, RestAPI, Microservices, NoSQL (MongoDB), Kafka, RabbitMQ, Redis, PostgreSQL, Oracle SQL, HTML, Javascript, ReactJS, PCF Cloud, AWS, Kubernetes, Git, Jenkins, Node JS. Conversational AI experience is a plus, but will consider a strong candidate without AI experience.
Devise and present solutions to larger audience to ensure buy in by both business and technical teams.
Troubleshoot and resolve issues related to Multi-Channel products as a result of alerts or customer complaints. This includes identification of root cause and prevention measures.
Participate in implementation and support expansion of new conversational AI initiatives.
Interface with QA and business users on need basis for any issues/challenges. Work closely with onsite and offshore team in delivering best in class solution in Contact center space.
Participate in 24X7 on call support rotation.
QUALIFICATIONS:
Bachelor's Degree preferred 5+ years of relevant experience.
Expected to code in Java, not as UI but back end language, and code business logic in multi-tier environment.
Experience or knowledge of Spring boot, Spring framework is added advantage.
Experience working with Content Management Software like Alfresco, Drupal to design and manage multi-media content.
Experience working with cloud based technologies.
Conversational AI experience preferred.
Work experience in Multi-Channel (chat, Text, Voice) application development and leading the scrum application development team.
Provide ongoing support and integration for all multimedia (chat, Text, Voice) applications.
Design user experience for Multi-Channel applications.
Analyze architecture, relationship between systems, and systems flow. End-to-end design.
Deliver Multi-Channel (chat, Text, Voice) user interface design documentation outlining backend interfaces to support business functionality and application development.
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
For this position, we anticipate offering an annual salary of $105,600 - $176,000, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers
About Evernorth
Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.